Delivering the best commercial outcomes for our clients, every time.
Adelaide Exchange is a reputable Australian-owned business with five physical locations across Australia, as well as an established mail-order service. We have been a leading provider of gold and silver bullion, precious metals, and unique jewellery for over 40 years. Our commitment to our customers is unparalleled, and our high level of expertise in the precious metal and jewellery industry has earned us a reputation as an authority in our field.
Services
Our comprehensive range of services includes buying and selling gold and silver bullion, as well as buying and selling precious metals in various forms, including ingots, bars, and coins. We also offer a unique and extensive range of new and vintage jewellery, as well as a collection of rare and unique coins and banknotes. Our team of experts is always available to guide you through the process of buying and selling precious metals and jewellery.
Precious Metals
We supply and trade gold, silver, platinum, and palladium at competitive rates, and we also supply gold and silver in granule/grain form to the manufacturing industry. Additionally, we provide free storage of bullion and fully insure all items to their current market value.
Jewellery
Our large collection of fine new and vintage jewellery caters to every budget and style. We offer a wide range of unique and beautiful diamond engagement rings, solitaire diamonds, dress rings, gold bangles, gold chains, pearls, and more. Our certified appraisers can provide written photographic valuations for jewellery collections and a complete insurance quotation and replacement service. We also buy and sell all types of jewellery, including scrap gold, and can offer cash on the spot or trade your items towards another piece at an extra-special price.
Coins and Banknotes
We buy and sell all Australian and world coins, banknotes, gold, and silver. As official agents for the Royal Australian Mint, we sell a select range of uncirculated and proof coins. We also carry an extensive range of Royal Australian Mint issues from past years. Our collection of coins and banknotes includes pre-decimal and decimal Australian coins and banknotes, as well as an interesting range of world collector coins.
About Our Team
Our Managing Director has over 40 years of experience in the precious metal and jewellery industry and is a highly-respected authority in his field. Our team of experts is dedicated to providing personalized service and expert knowledge to ensure that your experience with Adelaide Exchange is exceptional.
A Message from Our Team
We understand that the COVID-19 pandemic has caused significant disruption to our daily lives, and we want to assure you that we are committed to the health and safety of our customers and staff. We have implemented strict protocols, including modified trading hours, social distancing rules, and increased cleaning schedules, to ensure the safety of all.
Overview
The reviews for Adelaide Exchange Jewellery in Mitcham, Adelaide, are mixed, with some customers having positive experiences and others expressing dissatisfaction.
Poor Service and Unfair Business Practices
Several reviewers have complained about poor customer service, including being treated disrespectfully, being offered low prices for their items, and being given misleading information. Some have also reported being ripped off, with one customer claiming they were offered $280 for a $5500 ring in excellent condition.
Lack of Knowledge and Integrity
A few reviewers have mentioned that the staff at Adelaide Exchange Jewellery seem to lack knowledge about their products and services, which can lead to confusion and frustration for customers. One reviewer even accused the store of being "dodgy" and engaging in shady business practices.
Positive Experiences
On the other hand, some reviewers have had wonderful experiences at Adelaide Exchange Jewellery, praising the friendly and professional staff, including Alicia, Muna, and Bruna. They have mentioned that the staff were knowledgeable, helpful, and made the shopping experience a pleasure.
Lessons Learned
It seems that the key to a positive experience at Adelaide Exchange Jewellery is to be clear about what you want, ask questions, and be prepared for potential setbacks. Additionally, it is important to do your research and comparison-shop before making a purchase.
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