Transform your smile, transform your life!
Welcome to Castle Hill Orthodontics, a modern and progressive specialist orthodontic practice dedicated to providing top-quality orthodontic treatment to patients of all ages. Our team of experts, led by Dr. Jonathan Chi, a registered specialist orthodontist, utilizes the latest orthodontic procedures and products to ensure a faster and more comfortable treatment period. Our state-of-the-art facilities are custom-designed with patient friendliness and comfort in mind.
Our Mission
At Castle Hill Orthodontics, our primary goal is to provide exceptional orthodontic care that exceeds our patients' expectations. We strive to create healthy, beautiful smiles that boost self-confidence, improve dental health, and enhance overall well-being. We pride ourselves on our commitment to excellence, and our team works tirelessly to ensure that every patient receives personalized, top-quality treatment in a friendly and caring environment.
Our Services
We offer a comprehensive range of specialized orthodontic treatments for children, teenagers, and adults. Our services include:
- Orthodontic consultations and assessments
- Traditional metal braces
- Ceramic braces
- Clear aligners (Invisalign)
- Incognito lingual braces
- Sedation dentistry
- Treatment for children and adults
- Emergency orthodontic care
What Sets Us Apart
At Castle Hill Orthodontics, we understand that every patient is unique, with individual orthodontic needs and concerns. That's why we take a personalized approach to orthodontic care, tailoring our treatment plans to each patient's specific requirements. Our team is dedicated to providing exceptional care, and we're committed to making your orthodontic experience the best it can be.
Positive Reviews
The majority of the reviews praise Dr. Chi and his staff for their exceptional service, professionalism, and expertise. Several reviewers mention that Dr. Chi is a "legend" and that his staff, including receptionists, nurses, and dentists, are all "fantastic." Some reviewers have had positive experiences with specific staff members, such as Funda, who is described as "caring" and "attentive."
Negative Reviews
However, a significant number of reviewers have had negative experiences with the clinic's reception staff. Some have reported being treated rudely, with one reviewer specifically mentioning that the receptionist made racist comments and was degrading. Another reviewer felt unwelcome and disrespected, with the receptionist not apologizing for delays. Several reviewers have experienced frustration with long wait times, lack of communication, and poor customer service.
Conclusion
Overall, it appears that the quality of service at this clinic is variable, with some reviewers having extremely positive experiences and others reporting poor treatment. While Dr. Chi himself seems to be highly regarded, the clinic's reception staff may need to improve their customer service skills to match the high standards expected of a healthcare facility.
