Get Your Plumbing Problems Sorted Fast with a Friendly Smile!
At Sunshine Plumbing, we take pride in being one of the most reliable and efficient plumbing services in Melbourne. With over 20 years of experience, our team of expert plumbers has been providing top-notch services to residential, commercial, and industrial clients. Our commitment to quality, reliability, and customer satisfaction has earned us a reputation as the first choice plumber for many local homes and businesses.
Our Services
We offer a comprehensive range of plumbing services, including installations, repairs, and maintenance for any plumbing job or gas line in your home, business, or industrial setting. Our team of experts is trained to handle any plumbing issue, from leaky pipes and taps to burst pipes, blocked drains, and hot water heater repairs. We also specialize in commercial and industrial plumbing, including fit-outs, repairs, and maintenance for various industries.
Our Approach
At Sunshine Plumbing, we understand the importance of timely and efficient service. That's why we guarantee a two-hour window for our arrival and provide updates on our arrival time. We also offer 24-hour emergency services for those unexpected plumbing issues that require prompt attention. Our team is dedicated to providing personalized service, and we take pride in our workmanship, ensuring that every job is completed to the highest standards.
Our Values
As part of the VIP Plumbing Group, we adhere to strict Australian safety standards and maintain current Working with Children's and National Police Checks. We believe in building long-term relationships with our clients, and our commitment to excellence has earned us a loyal customer base.
What Our Customers Say
Don't just take our word for it! Our customers rave about our services, praising our professionalism, reliability, and friendly approach. From emergency repairs to installations and maintenance, our clients trust us to get the job done right.
Summary of Reviews
Professionalism and Quality of Service
Many reviewers praised the professional and knowledgeable staff, particularly John, James, Mark, Kathy, and Andy, for providing excellent service, offering great advice, and being friendly and polite.
Positive Experiences
Several reviewers had positive experiences with the company, mentioning that they were highly recommendable, and that the staff went above and beyond to ensure customer satisfaction.
Emergency Services
One reviewer praised the company's ability to respond quickly to an emergency situation in the middle of the night, arriving within the hour and getting the situation under control.
Issues with Receptionist
However, one reviewer had a negative experience with the receptionist, Katrina, who was perceived as rude and condescending.
Overpricing and Poor Workmanship
Two reviewers had negative experiences with the company, mentioning that they were overcharged for a job and that the workmanship was poor, resulting in additional costs to repair damage.
Communication Issues
Another reviewer experienced poor communication, having to make multiple follow-up calls to receive a quote, and feeling condescended to by the staff member due to their lack of knowledge of plumbing processes.
