Empowering Individuals, Enriching Lives
Our Story
PHASE is a fully NDIS registered provider specialising in providing disability support for young children, adolescents, and adults. We understand the importance of participation and the need for tailor-made support plans for each individual. Our commitment to you is unmatched best-in-class quality and professional services. We will continually and tirelessly work with you to find solutions that exceed your expectations.
Our Mission
At PHASE, we pride ourselves on working with our customers to create unique, individualised care plans that provide maximum support. We celebrate the abilities, strengths, and diversity of anyone who is living with a disability and aim to create services that provide the individual and his/her carer/family with the right support at the right time.
Our Services
We offer a range of disability services and programs to suit your needs:
Respite Care Programs
If you're a caregiver and you find yourself feeling exhausted most days, it may be time to consider respite care services and give yourself the opportunity to relax and recuperate.
School Holidays Programs
Our school holiday programs are designed to provide young people with a range of fun, engaging, and exciting activities that allow them to work on their group skills.
Social Clubs
Our social clubs are perfect for anyone looking for others who share common interests and enjoy partaking in the same activities. Led by a disability support worker who will provide direction for the group on the day, activities could be anything from watching a movie together to driving to a local market.
Why Choose Us
We offer tailor-made support plans for each and everyone that comes to us looking for a helping hand. We work extremely hard to ensure that this planning is intensively person-centred and will discuss what your life ambitions and personal goals are so that we can devise a plan that will help you to achieve those goals and ensure a positive outcome. Our team is incredibly focused and passionate about helping people achieve better well-being and we want to help anyone who needs our support to start living their best life.
Reviews Summary
Unprofessional Treatment
The review by Sharon Chepchirchir highlights an unacceptable experience where the owner of the business personally contacted her after she left a negative review, proceeding to insult and threaten her. This kind of behavior is completely unprofessional and a red flag for potential customers.
Cancellation Issues
Atousa Kosari and John Waldeck both reported instances of last-minute cancellations or no-shows, which caused significant inconvenience and distress. These cancellations were particularly problematic for Atousa Kosari, whose son has ADHD and behavioral problems, and John Waldeck, whose daughter was left alone and suffered a seizure while waiting.
Positive Experiences
On a more positive note, Miss Sassy, A. B., and Grace Zhou all reported excellent experiences with the company. They praised the staff for being well-organized, friendly, and caring, and appreciated the fun programs and excursions provided for their children.
Staff and Service Quality
The quality of service and staff are pivotal to the success of this company. While some reviewers had horrific experiences, others had extremely positive ones, suggesting that the company has a inconsistent track record in this regard.
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