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Welcome to Armstrong Auto Group, a locally owned and operated family business that has been providing the people of Toowoomba and the Darling Downs with a range of vehicles since 1991. During that time, the Armstrong family business has developed a reputation for quality vehicles and excellent customer service. These same principals apply today under the guidance and management of second-generation owners, John and Jacqui Armstrong, who have been part of the business for over 30 years. With a view to the future, Jack Armstrong, third generation, joined the family business in 2016, working his way through the business, to being part of the management team.
Our History
We are proud to have been serving the Toowoomba community for over 30 years. Our dealership has been supplying Toowoomba and the Darling Downs with New, Used, and Demo Vehicles and has one of the largest ranges of new vehicles in South East Queensland. We offer our customers a variety of new vehicles representing 6 new vehicle brands conveniently located in the heart of Toowoomba. Our brands include Nissan, BMW, Jeep, Suzuki, GWM Haval, and INEOS Grenadier. We also stock a large range of quality used cars in our Used Car Superstore.
Our Services
At Armstrong Auto Group, we understand that buying a new or used vehicle is a big commitment, which is why our customers find reassurance knowing that we have many years of combined industry experience. All vehicles purchased at Armstrong Auto Group are backed by the families' personal guarantee of quality products and services. We offer a range of services including new and used car sales, financing options, parts and accessories, and servicing.
Our Commitment
We are dedicated to the growth and support of the Toowoomba community, and we are involved in several charitable organizations and recreational clubs. We employ over 50 local staff and provide traineeships and apprenticeships through various educational institutions, making our business an integral part of the local community.
Overall Experience
Some customers have had overwhelmingly positive experiences with Armstrong, citing excellent service from the company's staff, particularly Business Manager Rebecca. They have praised the timely and helpful assistance provided, which has left them feeling satisfied and likely to recommend the company. On the other hand, some customers have reported appalling experiences, complaining about poor service, inaccurate key duplication, and unfulfilled promises.
Staff and Service
The staff at Armstrong have received mixed reviews. Some customers have commended the helpful and accommodating staff, including Business Manager Rebecca and other team members. However, others have reported poor service, failing to receive attention or acknowledgement, and having to deal with unreturned phone calls and poor communication.
Product and Maintenance
The quality of the products and maintenance services provided by Armstrong has also received mixed reviews. Some customers have praised the customer service and hands-on approach of the service team, while others have reported issues with repair and maintenance work, including unexpected charges and unfulfilled promises.
Location and Accessibility
Some customers have reported issues with the location and accessibility of Armstrong, citing difficulty in getting in touch with the company or receiving adequate support.
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