Building connections, achieving outcomes
At Dual Heating & Air Conditioning, we are dedicated to providing top-notch heating and air conditioning solutions to our clients. With over 40 years of experience in the industry, we have built a reputation for delivering quality workmanship and reliable products. Our team of experts is committed to providing exceptional customer service, ensuring that our clients receive the best possible solution for their heating and cooling needs.
Our Story
Established in 1979, Dual Heating & Air Conditioning has been a household name in the heating, ventilation, and air conditioning (HVAC) industry. Our commitment to quality, reliability, and customer satisfaction has earned us a loyal customer base, with over 48,000 systems installed to date. Our team of experts is dedicated to providing personalized solutions that cater to each client's unique needs and preferences.
Our Services
We offer a wide range of heating and cooling solutions, including:
- Gas Ducted Heating: Our team of experts can assist you in selecting the right ducted gas heating system for your home, ensuring that you stay warm and cozy during the cold winter months.
- Refrigerated Air Conditioning Systems: We offer a range of air conditioning systems from leading brands such as Mitsubishi Electric, Daikin, Toshiba, Rhinnai, York, and Panasonic.
- Evaporative Cooling: Our evaporative cooling systems provide an efficient and cost-effective way to cool your home, using a natural process that draws fresh air through moistened pads to cool and filter the air.
- Replacement Heaters: We can help you upgrade your old inefficient gas ducted heating unit to a new, energy-efficient model, providing you with significant cost savings and improved performance.
- Multi Head Systems: Our multi-head systems allow you to control multiple indoor units from a single outdoor unit, providing a cost-effective solution for multi-room applications.
- Air Transfer Kits: Our air transfer kits enable you to move excess heat from one room to another, ensuring that your home is heated evenly and efficiently.
Our Commitment
At Dual Heating & Air Conditioning, we are committed to providing exceptional customer service, quality workmanship, and reliable products. Our team of experts is dedicated to ensuring that our clients receive the best possible solution for their heating and cooling needs. We believe in building long-term relationships with our clients, and we strive to exceed their expectations with every interaction.
Installation Experiences
Many reviewers praised Dual Heating and Air Conditioning for their excellent installation experiences. They reported that the company's staff, particularly Todd, were knowledgeable, supportive, and professional throughout the process. The installations were carried out efficiently, and the workers were clean and tidy.
Communication Issues
However, some reviewers encountered communication issues with the company. One reviewer reported that the installer arrived unprepared, despite being informed about the lack of a concrete apron around the house. Another reviewer had trouble getting in touch with the company via phone and email, leading to delays in resolving issues.
Poor Workmanship
Several reviewers reported poor workmanship and safety concerns. One reviewer found that the main duct from the heating unit had been poorly installed, which led to high utility bills and safety hazards. Another reviewer reported that the cooling unit toppled over due to poor installation, and the company failed to respond promptly to their concerns.
Customer Service
Some reviewers were disappointed with the company's customer service. One reviewer reported that the company was unwilling to resolve issues without charging additional fees, and another reviewer felt that the company was unprofessional and unreliable.
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