Your trust is our greatest reward.
At BC & TM Leggatt, we take pride in being a local Toowoomba business with a mission to strive for excellence. For over 35 years, we have been dedicated to providing top-notch heating and air conditioning services to the residents and workers of our beloved town. Our team of highly qualified and certified technicians have undergone extensive training to ensure that they can deliver the highest level of knowledge and workmanship to every customer.
Our commitment to excellence has been recognized through our ARCtick approval and full trade qualifications. We believe that our customers deserve only the best, and we are proud to say that we have made a significant impact on the lives of the people in Toowoomba by making their daily lives a little more comfortable.
Our Services
At BC & TM Leggatt, we offer a wide range of services to cater to the diverse needs of our clients. Our customized refrigeration design and installation services cover everything from refrigerated display cabinets to glycol beer taps and beyond. We have extensive experience in the commercial and industrial freezer and cold room field, having serviced numerous local and international businesses in and around Toowoomba.
In addition to our commercial services, we also offer a range of residential services, including air conditioning sales, service, and repair. Our team is always available to provide emergency breakdown coverage for all heating and cooling systems, ensuring that our clients receive the prompt and reliable support they need.
Why Choose Us
So, why choose BC & TM Leggatt for your heating and air conditioning needs? We believe that it's because of our commitment to quality, our extensive experience, and our dedication to providing exceptional customer service. We are proud to say that we have built a reputation for reliability, honesty, and professionalism over the years.
Our experts only use the highest-quality products and materials to ensure that our work is of the highest standard. We also take the time to understand our clients' unique needs and preferences, ensuring that we provide customized solutions that meet their specific requirements.
Blog
At BC & TM Leggatt, we believe that knowledge is power. That's why we have created a blog to share our expertise and insights on all things HVAC and related. From tips on how to maintain your air conditioner to information on the latest technologies and innovations, our blog is designed to educate and inform our readers.
Our experts regularly contribute to the blog, sharing their expertise on topics such as air conditioner leaks, the importance of regular cleaning, and what to do in case of an air conditioning emergency. We believe that our blog is an invaluable resource for anyone looking to learn more about heating and air conditioning systems and how to keep them running efficiently and effectively.
Disappointing Experience with Aircon Servicing
Lack of Communication
Reviews suggest that the company fails to communicate effectively with their customers. Despite booking a schedule for aircon servicing, the company did not follow through with their commitment. They did not call the customer to confirm the appointment, nor did they respond to the customer's calls when they tried to inquire about the schedule.
Unreliability and Inconsistency
The company's unreliability and inconsistency are major concerns. They failed to show up for the scheduled appointment, and their phone lines were not answered when the customer tried to contact them. This lack of professionalism is unacceptable and leaves customers feeling frustrated and disappointed.
Poor Customer Service
The company's customer service is severely lacking. They do not respect their customers' time and do not bother to inform them of any changes or cancellations. This leads to a negative experience for the customer, who is left feeling ignored and unvalued.
