Caring for strata communities since 1948, everyone matters.
At Doctor Laptop, we're your trusted experts in computer repair, data recovery, and IT solutions. Founded on the belief that technology should be accessible and affordable for everyone, we've been a leading provider of computer repair services in Western Australia for over a decade.
Our team of skilled technicians are highly certified and have extensive experience working on all types and models of laptops, PCs, and other electronic devices. With a proven track record of success, we have become the go-to solution for countless individuals and businesses facing tech issues.
Why Choose Doctor Laptop?
When you choose Doctor Laptop, you can expect:
- Expert Repair Services: Our technicians are highly skilled and certified, with extensive experience in diagnosing and repairing a wide range of computer problems.
- Fast & Reliable Service: We understand the importance of getting your computer back up and running quickly, so we prioritize urgent repairs and offer a comprehensive range of repair options.
- Transparent Communication: We firmly believe in open and honest communication, providing clear and concise updates throughout the repair process.
- Competitive Pricing: We offer competitive prices for our services, ensuring that quality repairs are accessible to everyone.
- Customer Focused Approach: Our experienced technicians take the time to understand your specific needs and offer solutions tailored to your individual situation.
Our Services
We offer a comprehensive range of services to meet all your computer-related needs, including:
- Hardware Repair & Replacement: Battery replacements, screen repairs, keyboard and touchpad replacements, data recovery from crashed drives.
- Software Repair & Installation: Operating system installation and troubleshooting, malware removal, data recovery, and software upgrades.
- Data Recovery & Security: Secure data recovery from damaged or failed hard drives, data migration and protection services.
- Networking & Security: Network troubleshooting and repair, firewall configuration, security assessment and optimization.
Overall Experience
The reviews are a mixed bag, with some customers expressing high satisfaction with the service they received, while others were left feeling frustrated and ripped off.
Positive Experiences
Fast and Attentive Service
Some customers praised the service for being fast, with one reviewer having their laptop fixed in just a few hours. Another customer appreciated the technician's patience and kindness in explaining the repair process despite their limited English.
Long-Term Reliability and Professionalism
One reviewer has been using the service for over 15 years and has consistently found the technician to be capable, professional, and prompt. They have recommended the service to friends and continue to do so.
Efficient Repair Process
Another reviewer was pleased with the efficient repair process, with the technician ordering the necessary parts and completing the job in two visits.
Negative Experiences
Lack of Communication and Effort
Several customers experienced poor communication and a lack of effort from the service. One reviewer was not contacted after dropping off their laptop and had to follow up to find out that the documents they wanted to retrieve could not be recovered. Another customer's laptop was lost in the store, and they were not kept informed of the progress.
Unacceptable Repair Outcomes
Some customers were unhappy with the repair outcomes, with one reviewer finding that their laptop had been restored to factory settings without their permission, resulting in the loss of important data. Another customer's laptop was returned in a dirty condition and still did not work properly after the repair.
Poor Customer Service
Several reviewers felt that the service did not prioritize customer satisfaction, with one reviewer being refused a discount despite the poor service they received. Another reviewer felt that the service did not take responsibility for their mistakes and did not offer a partial refund when they were unable to fix the laptop.
