Premium Service, Exceeding Expectations, One Delivery at a Time.
At Transconnect Logistics, we have a passion for providing businesses with cost-effective transport solutions and exceeding service delivery expectations to a wide range of customers within all industries. As a privately owned Australian company with our registered head office in Sydney, New South Wales, we also have depots in Melbourne and Brisbane with a solid agency network around Australia.
Our Story
Transconnect Logistics came to conception through the dual owner's passion for providing business solutions and exceeding service delivery expectations to a wide range of customers within all industries. The company's owners have extensive industry knowledge and identified that the need for a greater understanding of client's needs and expectations was lacking within the transport arena. Currently, Transconnect services in excess of 300 clients throughout Australia, providing Local, Interstate Transport, Exclusive Hire Outsourcing, Warehousing, and logistics services.
Our Services
We offer a range of first-class transport and logistical services, including:
- Interstate Pallet Freight: Express and General Service modes are available for the movement of palletized freight. We specialize in timeslot freight deliveries into all major DC's including but not limited to Coles, Aldi, Myer, Woolworths, Big W, K Mart, Reject Shop, Target, Winc, Bunzl, Costco, Bidfood, and many more.
- Exclusive Hire Outsourcing: We specialize in fleet management and outsourcing fleet services. This allows our partners to focus on what they are good at and leave the delivery process and supply chain to us.
- Local Taxi Truck Services: Deliveries completed within 4 hours from time of booking. This service includes vehicles from 1 tonne up to 22 tonne vehicles. Distance-based rates or hourly hire available.
- Warehousing: Floor-stacked or racked space is available. Pallets or cartons are welcome for this service. On-demand order fulfillment available.
- Special Projects: We are happy to assist with any of your transport or logistical needs.
Why Choose Transconnect Logistics?
We provide our clients with a premium service exceeding expectations. We will achieve this by providing:
- Flexibility surrounding our client's needs
- Single point of contact for all account managerial processes
- Delivering business solutions mutually beneficial to both companies
- Up-to-date information surrounding technology processes
- National delivery service with flexible charging structure
- Clients having direct contact with operations departments nationally
- Interstate freight movements with local ad-hoc and permanent solutions available
- Specialize in pallet movements
- Timeslot and DC specialist as well as special projects
- Weekly invoice with simplified and clear layout
- Simple online booking, tracking, and tracing, and PODs for all clients
Dealing with the Company
Reviews suggest that dealing with the company can be a frustrating experience. The company's representatives, specifically David Duncan, have been described as impatient, pushy, and rude. Sen Vid's review highlights that the owner's behavior was unacceptable, even when representing the business.
Communication and Service
Communication seems to be a major issue with the company. Tyler Wyatt's review mentions that despite repeated instructions, the company failed to follow them. Internal communication is also lacking, with Michael Filipis' sales rep leaving the company without notification.
Staff and Communication
The service staff have been described as wonderful, but the communication and service are severely lacking. It's unclear if the company has a system in place to handle customer concerns or if they are simply not interested in providing good customer service.
Website Issues
Michael Filipis' review mentions that the address on the website is outdated, which caused inconvenience.
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