Your health matters. We are here to help you take care of it.
At Moon Street Medical, we pride ourselves on being a trusted and reputable general practice in Ballina, NSW. With over 30 years of experience, we have been committed to delivering high-quality medical care to our patients. Our journey began when we were the first clinic established in Ballina, and over the years, we have grown to become a leading medical practice in the region. Our mission is to provide comprehensive and personalized healthcare to our patients, and we are dedicated to building strong relationships with our patients and staff.
Our Services
We offer a wide range of services designed to cater to the diverse needs of our patients. Our team of experienced healthcare professionals is dedicated to providing exceptional care, tailored to your individual needs. Whether you are seeking general medical care, or require specialized services, we are here to support you.
Womens Health
At Moon Street Medical, we understand the importance of women's health and wellbeing. Our approach to women's health is holistic, and we strive to provide comprehensive care throughout all stages of life, from pre-natal to post-natal care, and beyond. We offer a range of services including breast checks, mammograms, cervical screening tests, and more. Our team of experienced healthcare professionals is committed to supporting women of all ages, from adolescence to menopause and beyond.
Mens Health
We also understand the importance of men's health and wellbeing. Our doctors take a proactive approach to mens health, discussing personal and family history of prostate cancer, and conducting thorough risk assessments for prostate cancer. We also offer a range of services, including skin checks, flu vaccinations, and travel vaccinations, to support men's overall health and wellbeing.
Family Health
At Moon Street Medical, we believe in the importance of family health and wellbeing. Our team of healthcare professionals is committed to providing comprehensive care for the whole family. We offer a range of services, including asthma assessments, action plans, skin checks, flu vaccinations, and travel vaccinations. Our nurses are also highly skilled at addressing minor injuries and providing vaccinations.
Nurse-Led Care
Our nurses are highly trained and knowledgeable, and are able to provide care for many medical problems, including wound and minor injuries. They are also experts in administering vaccinations, removing sutures, and conducting lung function tests. Our nurses work closely with our doctors to provide coordinated care, ensuring that your needs are met and your health is supported.
Health Assessment
Our health assessment service is designed to provide an in-depth review of your medical history, including personal and family medical history. Our highly trained nurses will conduct a thorough assessment, working closely with our doctors to develop personalized care plans. Our health assessment service is an important step in maintaining good health, and can help identify potential health issues early on.
GP Care Plans and Team Care Plans
If you have a medical condition that has lasted six months or more, you and your doctor can work together to develop a management plan. Our GP care plans and Team Care plans are designed to provide coordinated care, and ensure that your needs are met and your health is supported.
After-Hours Arrangements
At Moon Street Medical, we understand that medical emergencies can arise at any time. That's why we offer after-hours arrangements, including house calls, for regular patients whose condition prevents them from attending the surgery. Our team of doctors is committed to providing timely and effective care, ensuring that your health is supported 24/7.
Overall Experience
The reviews for this medical center have been generally positive, with several satisfied patients praising the staff and doctors for their kindness, care, and helpfulness. However, there have been a few negative reviews that highlight concerns about communication, appointments, and the quality of care.
Positive Feedback
Several reviewers have praised the staff and doctors, describing them as friendly, helpful, and caring. They have also mentioned the telehealth services as being helpful. Dr. Music and Dr. Mallen have been particularly commended for their assistance, as well as the nurses and front staff. Mel has been singled out for going above and beyond to assist with a referral.
Negative Feedback
On the other hand, some reviewers have expressed dissatisfaction with their experiences. Nathan Streckfuss was unhappy with the delay in receiving the results of his father's scans, with Dr. Kelly not having reviewed the results. Nicole C. was disappointed with Dr. Music, citing difficulties in getting results and feeling dismissed and disrespected. She also felt that Dr. Music was unable to provide clear answers or support. Celia Tudor felt that she was treated unfairly, describing Dr. as rude, uncaring, and condescending.
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