Your Partner in Commercial Property Solutions
Who We Are & What We Do
Prowse Burns Commercial is a leading Melbourne commercial real estate agency with a proven track record of success in property management, valuations, selling, leasing, and advising clients on all aspects of property. We act as both owners and tenants' representatives, offering comprehensive and informed advice to achieve the best possible outcome for every transaction.
Our Experience & Expertise
Backed by extensive experience and a team of skilled professionals, we provide tailored solutions for all your commercial property needs. Our expertise covers:
- Property Management: Comprehensive management services ensuring optimal tenant retention, rent collection, and property maintenance.
- Valuations: Accurate and timely property valuations for sales, investments, and financing purposes.
- Selling & Leasing: Comprehensive marketing and negotiation services to ensure optimal pricing and terms for your property.
- Advisory Services: Strategic advice on property acquisition, disposal, and management strategies.
Client-Centric Approach
Our success is built on our strong client-centric approach. We take the time to understand your unique needs and goals, offering tailored solutions and personalized communication throughout the process. We leverage the latest technology and market insights to ensure a seamless and successful experience for every client.
What Sets Us Apart
Our commitment to exceptional service is evident in our:
- Transparency & Communication: We maintain open and clear communication with clients, providing regular updates and clear explanations throughout the process.
- Client-Focused Solutions: We actively listen to your needs and tailor our services to achieve your specific goals.
- Market Expertise: Our team has deep understanding of the local commercial real estate market, allowing us to provide strategic advice based on market trends.
Our Commitment
Prowse Burns Commercial is dedicated to exceeding client expectations and delivering outstanding results. We are committed to transparency, professionalism, and building strong relationships with our clients.
Overall Experience
The reviews for this commercial agency are vastly different, with one reviewer having a positive experience and the other two having extremely negative experiences.
Positive Review
Lewis Ng, the new property manager, was described as "professional and nice" by reviewer Yubo Xie, earning a 5-star rating. This suggests that the agency may be capable of providing good service with the right staff in place.
Negative Reviews
However, reviewers Jerry Giraffington and Lily Yu had terrible experiences with the agency. Jerry Giraffington gave the agency a 1-star rating, calling it the "least deserving commercial agency in the region". They stated that the proprietor lacks energy and knowledge, and is only interested in generating revenue. The agency was also accused of lying to both landlords and tenants.
Lily Yu also gave the agency a 1-star rating, describing a "very bad experience" with the property managers. They were unable to be contacted, even in urgent situations, and left messages were not returned.
Summary
It appears that the agency has a long way to go in terms of providing good customer service and transparency. The positive review suggests that certain staff members may be capable of providing good service, but the negative reviews highlight serious issues with the agency's approach and communication.
