Relax, Unwind, and Make Yourself at Home
At Welcome Home Motel & Apartments, we pride ourselves on providing exceptional accommodations and services to our guests. Located in the heart of Rockhampton, our motel and apartments offer the perfect blend of comfort, convenience, and relaxation. Our central location puts you within walking distance to the airport, railway, hospital, and a range of shops, restaurants, and entertainment options.
Accommodation Options
We offer a range of accommodation options to suit your needs, from single rooms to fully self-contained apartments. Our rooms are equipped with modern amenities, including flat-screen TVs, internet access, air-conditioning, and tea and coffee making facilities. Our apartments feature fully equipped kitchens, private balconies, and plenty of space to relax. Whether you're traveling for business or pleasure, we have the perfect accommodation for you.
Amenities and Services
At Welcome Home Motel & Apartments, we're dedicated to making your stay with us as comfortable and enjoyable as possible. Our amenities include a guest laundry, tour desk, and breakfast menu. We also offer porter service, luggage storage, and on-site parking for your convenience. Our friendly staff are always happy to assist with any request or query you may have.
Dining and Entertainment
Rockhampton has a thriving food and entertainment scene, with a range of restaurants, cafes, and bars within walking distance of our motel and apartments. The City Centre Plaza, Rockhampton Leagues Club, and top restaurants and fast-food outlets are all just a short walk away. Whether you're in the mood for fine dining, casual eats, or a night out on the town, Rockhampton has something for everyone.
Book Online
Booking your stay with us is easy and convenient. Simply click on our online booking system to reserve your room or apartment today. We look forward to welcoming you to Welcome Home Motel & Apartments!
Poor Customer Service and Unacceptable Accommodation
The reviews shared below are a collection of negative experiences from customers who stayed at a motel in Rockhampton. Several reviewers expressed their disappointment and frustration with the quality of service and accommodations.
Unbelievable Treatment
One reviewer, Dallice Hoadley, shared a shocking story about a female staff member's unacceptable behavior. Her mother had traveled a long distance and was treated poorly, with the staff member questioning her license and demanding extra cash for a bond. When the mother refused, the staff member became hysterical and eventually hung up on the reviewer.
Intrusive and Unfriendly
Patty Smith's review described a disturbing experience where the owner walked into their room without permission, checked their belongings, and requested extra cash for a bond. The owner also woke them up at 2 am to turn off the TV and aircon.
Disappointment and Scam
Johnelle Takimoana and her partner were disappointed with their stay, citing poor customer service and questionable bond practices. The reviewer believed they were scammed out of money and described the room as feeling like a jail cell.
Rudeness and Unhygienic Conditions
Several reviewers described rude and unhelpful staff, with one reviewer, Chanpreet Singh, describing the receptionist as "fully rude." Other reviewers described unhygienic conditions, including sticky surfaces, smelly fridges, and dirty glasses.
Overpriced and Unpredictable
Matt Stein's review highlighted the motel's poor condition, including infested sugar ants and dated rooms. The reviewer felt ripped off considering the price they paid.
Exceptions
Sydney Atkins' review was an exception, praising the motel's value for the price. However, this was not the overall sentiment among reviewers.
