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Transforming Your Wardrobe, One Stitch at a Time!

Alter It is a specialist clothing alteration service that takes a contemporary approach to the traditional crafts of tailoring and garment care. We are proud of our professionalism, expertise, and attention to detail. We are committed to our customers and the speedy delivery of the comprehensive range of services we offer.

Our Story

The original business commenced trading as "Alta It" in a small booth at Knox City Shopping Centre in 1992. In 2002, we took over the business with a vision of the future firmly in mind. We rebranded the business to Alter It and created the bright modern red stores that Melbourne residents recognise as their go-to place for clothing alterations and related services.

Our Services

Alter It offers a broad range of clothing alteration and tailoring services. From fast turn-around 30-minute trouser hems to complex alterations, remodelling of vintage clothes, to bridal wear and men's suits, no job is too big or too small for us. We understand women's and men's clothing and our professional tailors and dressmakers will ensure you get the perfect fit. Our range of services includes:

  • Shorten It: Need something shortened, and fast? From shirt cuffs to pant hems, shorts, skirts, dresses, blazers, jackets, and more.
  • Zip It: Do you have a zip that needs repairing? Or a cushion, bag, or garment in need of a zip?
  • Taper It: A tailored pair of trousers can transform a suit. Come in and have a fitting with one of our expert tailors to ensure you look sharp.
  • Mend It: Mend it - don't toss it. Bring us your well-worn or damaged clothes and consult with our talented staff.
  • Remodel It: Recycle your garments. Recently purchased or much-loved, let our staff remodel your item of clothing and breathe new life into your garment.
  • Resize It: Have you done some online shopping, but the garment arrived and is too big or too small?
  • Dressmaking: From wedding dresses to costumes, our skilled dressmakers can create bespoke garments for any occasion.
  • Wedding and Bridal Party: Our experts can alter, create, or remodel your wedding attire to perfection.
  • Costumes: Need a costume for a special event or occasion? Our talented staff can create or alter costumes to fit your needs.
  • Repair It: Bring us your broken or damaged items and we'll repair them with care.
  • Pin It: Our skilled staff can pin your garments to fit your individual needs.
  • Measure It: Get measured by our experts to ensure the perfect fit.
  • Button It: Need buttons replaced or repaired? We can do that too!
  • Leather It: Our skilled professionals can work with leather to create or repair leather items.
  • Pocket It: Need pockets added or repaired? We've got you covered.
  • Internet Purchases: Bought something online and it doesn't fit? Let us alter it to perfection.
  • Tie It: Need a tie altered or created? Our staff can do that too!
  • Cushions and Curtains: We can alter or create custom cushions and curtains to fit your needs.
  • Manchester and Corporate: We offer alteration services for corporate wear and Manchester items.
  • Patch It: Need a patch job done on your favourite item of clothing? We can do that too!
  • Label It: Our experts can add labels or remove them as needed.
  • Number It: Need numbering or lettering added to your garments? We can do that too!
  • Promote It: Want to promote your business with custom clothing or merchandise? We can help with that!

Our People

Meet our dedicated team of skilled tailors, dressmakers, and customer service representatives who are passionate about their trade. Our stores are operated by motivated franchisees who are committed to providing high-quality services.

Our Locations

We have 21 conveniently located stores in suburban Melbourne, each offering a full range of alteration services and promising a 30-minute turnaround on trouser hems upon request. In addition to clothing alterations, many stores now offer a quality dry cleaning service and some offer a shoe repair service supported by one of Melbourne's best tradespeople.

Reviews
Positive: Reviewers praised the store for good service, quality alterations, and professional staff.
Negative: Reviewers criticized the store for poor pricing, dishonesty, poor alteration quality, and negative experiences.

Pricing and Honesty Issues

Some reviewers have expressed concerns about the pricing and honesty of the store. Alex Cody was quoted $130 for dry cleaning, but ended up taking their dresses elsewhere for $50. Ken McCallum was quoted $27.95 per pair for alterations, but was charged $170 when it came time to pay.

Poor Alteration Quality

Several reviewers have reported poor quality alterations. Cheri Cleary's sentimental item was ruined when the alteration was not done as requested. Madison Darby's friend's dress was altered incorrectly, and Camille's vintage skirt was altered too short with uneven and visible stitching.

Negative Experiences

Reviewers have reported negative experiences with the store, including being scammed, having items ruined, and poor customer service. Cheri Cleary and Camille were particularly devastated by the loss of their sentimental items.

Good Experiences

On the other hand, some reviewers have reported positive experiences with the store. Frankie Irwin and Hayashi O. were pleased with the service and quality of alterations. Mo Han and Caroline Tran had urgent alterations done quickly and to a high standard, and praised the professional service.

Customer Service

Some reviewers have praised the customer service, while others have reported poor service. Caroline Tran and Mo Han were happy with the service, while Cheri Cleary and Camille reported negative experiences.

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