Where your satisfaction is our top priority
At Westco Motors, we pride ourselves on providing outstanding customer service across all aspects of our dealership. Whether you are here to buy a new or used car, sell or trade, get a finance quote, have your car serviced or buy a spare part - our team is here to guide you throughout the entire process.
Our Story
Westco Motors in Cairns is a proud, award-winning, multi-franchise, locally family-owned and operated Nissan, Mazda, Volkswagen, BMW, LDV and used car dealership, employing over a hundred local employees. We are all intent on providing a superior level of customer service, as we have done for over the past 25 years. Our customer-first promise sets us apart, acting as an ongoing reminder that our words and actions will always positively reflect our commitment to you.
Our Services
We offer a wide range of services to cater to all your automobile needs. Our state-of-the-art service centre facilities, factory-trained technicians, and dedicated parts department ensure that your vehicle is in good hands. We provide car loans and financing options, car insurance, and fleet services to make your car-buying experience seamless. Our RACQ inspected used cars are priced to sell, and our new car range includes Volkswagen, BMW, Nissan, Mazda, and LDV.
Our Promise
It's our personal promise to you that whether you're an existing Westco Motors customer or about to become one, you're part of our Westco Motors family. The entire team and I are excited to welcome you and assist you with all your automobile needs at Westco Motors. We strive to provide a can-do attitude that extends far beyond the first time we meet, which is why many of you have chosen to return time and time again.
Get Social with Us!
There is always something going on at Westco Motors. Check out our Social Feed mashup, and keep an eye out here for more ways to connect with Westco, like our NEW You Tube channel with awesome car videos coming soon and our NEW Instagram and Twitter accounts about to launch - we love giving you ways to follow us! And don't forget to subscribe to our newsletter!
Poor Customer Service Experiences
- The sales department of Westco Motors BMW was criticized for their rude behavior, with one reviewer being hung up on and another being spoken to in a degrading manner.
- A customer had a poor experience with a salesman who was unwilling to help and made negative comments about an elderly lady.
Problems with Used Cars
- A reviewer purchased a Toyota Kluger from Westco Motors and experienced multiple problems with the vehicle, including issues with the brakes, windows, and gearbox.
- The reviewer's mechanic believed that the dealership was aware of the issues before selling the car.
Positive Experiences with Car Servicing
- One reviewer had a positive experience with the car servicing department, praising the good quality service and complementary car interior clean and external wash.
- Another reviewer had a positive experience with a staff member named Carissa, who responded promptly to their request for a copy of their service log history.
Positive Car Buying Experiences
- A reviewer had a positive experience buying a Colorado from Westco Motors, praising the staff for their professionalism and communication.
- Another reviewer had a positive experience buying a Nissan Xtrail, praising the staff for their patience and professionalism.
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