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A Brief Introduction
BP Computer Services has been providing exceptional computer repair, setup, and IT support services in the Underwood area for over 30 years. We take pride in building lasting relationships with our customers through our unwavering commitment to service, professionalism, and innovation.
Our Expertise
Our team of experienced technicians are highly skilled in:
- Computer, Laptop & Tablet Repair: Addressing all types of hardware and software issues, from cracked screens to data recovery.
- Computer Setup & Upgrade: Assisting with the setup of new computers, upgrades, and driver installation.
- Internet & Networking Support: Troubleshooting connectivity problems, router configuration, and network security solutions.
- Business IT Support: Providing ongoing management and consultation for businesses of all sizes.
Our Commitment
Our core values of Pride, Service, and Workmanship guide everything we do. We are passionate about:
- Understanding our customers' needs: We take the time to listen and address each individual's unique concerns.
- Delivering exceptional service: We are committed to providing personalized and efficient solutions, exceeding expectations.
- Expert craftsmanship: Our technicians are highly skilled and experienced, ensuring top-notch repairs and installations.
Who We Serve
We proudly serve a diverse clientele, including:
- Government departments
- Corporate businesses
- Small and medium-sized businesses
- Home computer users
Our Vision
We strive to be the trusted IT partner, providing comprehensive and reliable computer and network support to our community. Our vision is to:
- Delivering total computer support and IT solutions for businesses and individuals.
- Empowering our customers with knowledge and solutions.
- Building long-lasting relationships through exceptional service and communication.
Unprofessional and Unreliable Service
Many customers have expressed their disappointment and frustration with the service provided by this repair centre. Common issues include long wait times, poor communication, and a lack of professionalism.
Communication Breakdown
Several reviewers have mentioned that the centre failed to return calls or respond to emails, leaving customers in the dark about the status of their repairs. Some were even given conflicting advice or ignored for months.
Deceptive Business Practices
Some customers have accused the centre of engaging in deceptive business practices, such as overcharging for repairs or claiming that a part needed to be replaced when it didn't. One customer was even told that they needed to replace the motherboard when the issue was actually with the charger.
Unreliable Repairs
Several reviewers have reported that their devices were not repaired correctly or were even returned in a worse state than when they were dropped off. One customer's laptop was marked as damaged in transit, despite the centre being responsible for packing it.
Cleanliness and Organisation
The centre's workshop has been described as looking like a "bomb went off", with no one present when customers arrived. The lack of professionalism and organisation is a common theme throughout the reviews.
Positive Experiences
However, one customer did have a positive experience with the centre, praising the friendly staff and prompt service.
