Trust us to keep your premises safe and compliant.
At FireSafe, we pride ourselves on being the leaders in fire protection services in Sydney. With a team of expert technicians and tradespeople, we are dedicated to providing a comprehensive suite of testing and inspection services that exceed industry standards. Our expertise spans across fire equipment assessments, detailed reports, and essential fire services to ensure compliance with Australian Standard AS1851-2012, the Building Code of Australia (BCA), Occupational Health & Safety (OH&S) Act, and the Environmental Planning and Assessment Act 2000.
Our Services
We offer a wide range of services designed to cater to the unique needs of our clients. From annual fire safety statements to maintenance and inspection of all types of fire equipment, our team is committed to delivering exceptional service and attention to detail. Our services include:
- Annual Fire Safety Statements
- Fire Equipment Inspection
- Fire Extinguishers
- Fire Door Installation and Maintenance
- Exit Signs and Emergency Lighting
- Smoke Alarms
- EWIS and Building Occupant Warning Systems
Our Commitment
As a proud Silver member of the Fire Protection Association of Australia, we ensure excellence in service delivery. Our team is committed to providing comprehensive written reports after each site visit, ensuring our clients have the necessary documentation to comply with regulatory requirements. We take pride in being reliable, efficient, and knowledgeable in our field, and our clients' testimonials are a testament to our exceptional service.
Our Clients
We have had the privilege of serving a diverse range of clients, from commercial and industrial properties to strata management, real estate, and residential body corporate. Our clients appreciate our professionalism, efficiency, and attention to detail, and we strive to deliver exceptional service to each and every one of them.
Poor Customer Service Experience
A common theme among the negative reviews is the poor customer service experience. Many customers reported not receiving follow-up communication, being ignored, or experiencing incompetence from the team. This led to frustration and a loss of trust in the company.
Overpriced and Unnecessary Services
Several reviewers mentioned being charged exorbitant prices for services that were not necessary or were not completed satisfactorily. There were instances of being billed for unnecessary repairs, replacement parts, and call-out fees.
Incompetent Technicians
Some customers reported that the technicians who attended to their alarm systems were incompetent, causing more problems than they solved. This led to additional costs and frustration for the customers.
Positive Experience with Churches Fire Security
On the other hand, some customers reported positive experiences with Churches Fire Security. They praised the company's efficient, friendly, and trustworthy service. The technicians were reported to be helpful and knowledgeable, and the prices were considered reasonable.
Security and Maintenance Issues
Some customers reported issues with their alarm systems, including faulty equipment, incorrect installations, and inadequate maintenance. This led to concerns about the security and safety of their properties.
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