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Concept Architectural Systems is a proudly Australian-owned and family-run business with over 30 years of experience in the aluminium window and door industry. We deliver quality products and solutions tailored to the unique needs of Australian homes and businesses.
Our Vision
To provide innovative and sustainable aluminium window and door solutions that enhance the functionality and aesthetics of spaces.
Our Values
- Customer-centricity: We prioritize understanding and fulfilling the diverse needs of our customers, collaborating with them to find optimal solutions.
- Quality & Innovation: We invest in advanced technologies and manufacturing processes to deliver reliable and cutting-edge window and door systems.
- Sustainability: We prioritize environmentally responsible practices throughout our manufacturing and distribution processes.
- Integrity & Transparency: We uphold honest communication and ethical business practices.
What We Do
Concept Architectural Systems offers a comprehensive range of aluminium window and door solutions, including:
**Residential Solutions
- Custom-made windows and doors for new builds and renovations
- Sliding, casement, double hung, and awning windows
- Bi-fold and sliding doors
- Security screens, pet screens, and flyscreens
**Commercial Solutions
- High-performance exterior and interior doors and windows
- Glazed and unglazed aluminium framing systems
- Curtain walls and security screens
- Access doors and automatic entry systems
Engineered Solutions
- Thermal break systems for energy efficiency
- Powder-coating for long-lasting surface protection
- Custom fabrication and installation services
Beyond Products
Concept Architectural Systems is committed to providing exceptional customer service and technical expertise. We offer:
- Comprehensive product consultations to understand your specific needs
- Professional installation and after-sales support
- Precise project management for large-scale projects
- Online ordering and tracking system for convenience and transparency
Partnering with Concept Architectural Systems, you get access to
- Quality products and reliable solutions
*Expert advice and custom design services
- Responsive customer support and technical assistance
- Comprehensive after-sales services and warranties
Business Reputation
James Pahos had a poor experience with the business, giving it 1 star and citing a lack of service and sales concepts. He was even asked to remove a previous review or the business would no longer sell to him, which he found laughable. Due to the poor service, James found a better product and service at a 30% cheaper price.
On the other hand, Ian Gray, Muhammad Taimur Uddin, and Catherine Lever all had positive experiences with the business. They gave it 5-star ratings and praised its professionalism, politeness, and quality products. Ian mentioned the business was well-organised, while Muhammad Taimur Uddin enjoyed a smooth experience with the counter and warehouse staff. Catherine Lever complimented the business on its fantastic service, knowledge, and wide range of quality products.
Conclusion
The mixed reviews highlight the importance of ensuring customer satisfaction and maintaining a positive business reputation. While some customers had poor experiences, others enjoyed excellent service and products. By learning from criticisms and feedback, businesses can improve and provide better services to their customers.
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