Be Safe, Be Sure: Engineered Access Solutions for a Safer Tomorrow
Star Scaffolds is a leading provider of engineered access solutions, offering a comprehensive range of scaffolding products and services to meet the unique needs of our customers. With years of industry experience, we have established a reputation for delivering bespoke scaffolding solutions that ensure safe and efficient access to complex projects.
Our Vision
Our vision is to be a trusted industry partner, providing safe engineered access solutions that exceed our customers' expectations. We strive to achieve this vision by committing to our core business principles, including transparency, accountability, best practices, continuous improvement, and teamwork.
Our Services
At Star Scaffolds, we offer a customized turnkey service that includes a wide range of aluminium and steel products to meet the safe access requirements for projects of various sizes. Our services include:
- Ground Up Scaffolding: a traditional form of access protection suitable for numerous applications
- Edge Protection: a quick-to-install system that allows workers to complete safe installation of upper frames on residential properties
- Hang-On Platform (HOP): a stable and safe working platform that enables the installation of facia and gutter, serving as roof edge protection
- Void Systems / Pool Covers: a flat and raised void protection system that permits loading of up to 450kg
- Engineering and Design: in-house engineering and design solutions that provide accurate and detailed costings for each scope item across all projects
Our Commitment
At Star Scaffolds, we are committed to working in ways that are true to our business principles, including transparency, accountability, best practices, continuous improvement, and teamwork. We ensure that our equipment is serviced in-house regularly to ensure customer and employee safety. Our team of experts is dedicated to providing exceptional customer service, ensuring that our customers receive the highest level of support throughout their project.
Make an Enquiry
If you're looking for a trusted partner to provide safe engineered access solutions for your project, contact us today to learn more about our services and how we can help you achieve your goals.
Poor Communication and Customer Service
A significant chunk of reviews from customers have been extremely dissatisfied with the company's communication and customer service skills. They've reported that they've been left in the dark about the progress of their bookings, with no updates or responses to their queries. This has caused frustration and concern, particularly for small builders who depend on reliable services.
Unprofessional Behavior
Some customers have also complained about encountering unprofessional behavior from the company's staff. This includes rudeness, lack of empathy, and an overall "no care" attitude towards smaller clients. One reviewer even reported being told that the company only caters to large accounts, leaving small builders at risk.
Positive Experiences
On the other hand, a few customers have had positive experiences with the company. They've praised the efficiency, politeness, and reliable service they received. One reviewer was particularly impressed with the painter who used Star Scaffolds, while another reviewer appreciated the overall professionalism of the company.
Unacceptable Behavior
Unfortunately, some customers have reported encountering unacceptable behavior from the company's staff. This includes receiving poor service, being left without updates, and being treated with disrespect. One reviewer even reported a driver yelling at them in the Logan area, which left a bad taste.
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