Your one-stop-shop for all your hair and beauty needs
Hair Health & Beauty Professional (HHB) has been a leading hair and beauty product and equipment wholesaler in Australia since 1984. With over 30 years of industry experience, we understand the needs of hair and beauty professionals and are dedicated to providing high-quality products and exceptional service.
Our Commitment
Our core values are:
- Quality: We only stock products from trusted and reputable brands, ensuring you receive genuine and high-quality products.
- Value: We offer competitive prices and regular promotions to help you save.
- Customer Service: We are committed to providing outstanding customer service and personalized support to our valued clients.
- Innovation: We stay updated on the latest industry trends and trends to offer you the most innovative products and services.
1. Extensive Product Range
We offer a vast selection of products for every aspect of hairdressing, beauty, and salon equipment. This includes:
- Hair care products: Shampoos, conditioners, styling products, hair extensions, and more.
- Beauty products: Cosmetics, skincare, hair removal products, fragrance, and more.
- Salon equipment: Hairdryers, straighteners, clippers, brushes, and other styling tools.
2. Industry Expertise
Our team of experienced professionals is ready to assist you with:
- Product recommendations and selection
- Industry insights and trends
- Technical support and troubleshooting
- Personalized solutions for your business needs
3. Reliable Supply Chain
We have 5 solid branches strategically located across the eastern seaboard of Australia, ensuring efficient and timely delivery of your orders.
4. Dedicated Customer Support
Our customer service team is available to assist you with any inquiries, orders, or technical issues you may have.
5. Comprehensive Resources
We provide a quarterly 164-page catalogue, known as the "Industry Bible, " which showcases the latest products and equipment from leading brands. We also offer an online e-catalogue and various digital resources to help you stay informed and make informed purchasing decisions.
Our Vision
Hair Health & Beauty Professional is committed to supporting the growth and success of hair and beauty professionals in Australia. We believe in fostering a thriving and innovative hair and beauty industry by providing quality products, exceptional service, and valuable industry insights.
Customer Experience
The overall customer experience at this hair supply store seems to be predominantly negative. Many customers have expressed dissatisfaction with the staff's attitude and behavior, including aggressive and arrogant behavior. Some have even reported being treated poorly due to their accent, language, or appearance.
Quality of Products
The quality of the products also seems to be a concern, with some customers reporting damaged or faulty products that were not replaced or refunded. Additionally, customers have expressed frustration with the lack of transparency in pricing, with many products not displaying prices or having prices that are not competitive.
Staff
The staff at this store have been criticized for their poor customer service skills, including impatience, rudeness, and entitlement. Some customers have reported being made to feel like they are not valued or important, and others have been spoken to condescendingly or spoken over.
