Wake up to a better tomorrow, one night at a time.
A Legacy of Quality Sleep
SleepMaker has been nurturing Australians towards deeper, more restful sleep for over 85 years. Founded on a commitment to innovation and a deep understanding of sleep science, we've become Australia's leading mattress brand.
Tailored Sleep Solutions
We believe that every Australian sleeps differently. That's why we offer a diverse range of mattresses to cater to individual needs and preferences. From our Essentials Edit for affordable comfort to the indulgent Luxury Edit for unparalleled luxury, there's a SleepMaker mattress for every bedroom and every sleeper.
Advanced Technology for Deeper Sleep
Our commitment to innovation is evident in our cutting-edge technologies like KulKote. This groundbreaking temperature regulating system senses your body temperature and automatically adjusts the mattress surface to ensure optimal sleep comfort.
More Than Just Mattresses
SleepMaker is more than just mattresses. We offer a holistic approach to sleep health, with helpful resources like our Sleep Guide filled with expert tips and informative articles. We also provide a comprehensive range of bedding essentials and accessories to complete your restful experience.
Local Manufacturing for Quality
We are proud to support Australian manufacturing and employ skilled artisans to craft our mattresses. This ensures the highest quality and craftsmanship, backed by our unwavering warranty and exceptional customer service.
Join the SleepMaker Journey
SleepMaker has helped countless Australians achieve deeper and more restful sleep. Join us on this journey to discover the perfect sleep solution for you. Explore our range, find a comfortable mattress at a competitive price, and wake up feeling refreshed and ready for anything.
Bad Experiences with Sleepmaker
The majority of reviews for Sleepmaker are extremely negative, with several customers sharing their horrific experiences with the company. The common thread among these reviews is poor quality products, unhelpful customer service, and a lack of support from the company.
Construction Zone Incident
One reviewer, Ned Robertson, had a frightening encounter with one of Sleepmaker's drivers while on the highway. The driver tried to tailgate him, cut him off, and flipped him off when Ned got out of his car to confront him. This incident highlights the safety concerns that come with employing aggressive drivers.
Faulty Mattress
Multiple reviewers report receiving faulty mattresses from Sleepmaker, with some experiencing severe back pain and discomfort. One customer, Juliet Allen, had a particularly terrible experience with the warranty service, which she describes as "unhelpful" and "terrible." Another customer, Lachlan Clapham, had the top replaced on his mattress only to find it was still problematic.
Customer Service Issues
The customer service team at Sleepmaker seems to be the root of many problems. Reviewers report rude, dismissive, and patronizing behavior from customer service representatives. One reviewer, Jessica Sankey, had to deal with a rude customer service rep who refused to help her and eventually offered to rework her mattress for an additional fee.
Bed Bugs and Allergies
Perhaps the most shocking review is from Jessica Sankey, who woke up with bed bug bites after sleeping on a temporary mattress provided by Sleepmaker. This highlights the company's lack of attention to cleanliness and sanitation.
Warranty and Quality Issues
David Nestor's review highlights the poor quality of Sleepmaker's products, with his mattress sinking on one side. He also experiences issues with the warranty, which he describes as "non-existent." The company's poor customer service and unwillingness to help with warranty claims is also a major concern.
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