A Century of Experience in Waste Management
J.J. Richards & Sons Pty Ltd is a proudly Australian-owned and operated family business with over 90 years of experience in the waste management industry. We provide innovative waste management solutions to commercial, industrial, and domestic customers across Australia.
Our Vision: Sustainable Waste Management
Our mission is to deliver sustainable waste management solutions that benefit our communities and the environment. We work closely with our clients to understand their unique needs and tailor our services to their specific requirements. Our commitment to continuous improvement and innovation ensures we provide the most efficient and cost-effective services available.
Our Services
We offer a comprehensive range of services to meet all your waste management needs, including:
Commercial & Industrial Services
- Specialized equipment and services for tank cleaning, including mechanical, manual, and robotic options.
- Compactor services and hazardous & chemical waste management.
- Regular collection of used lube oil for recycling.
Domestic Services
- Skip bin services for general waste and recycling.
- Wheelie bin collection and disposal.
- Liquid waste management and disposal.
Waste Management Solutions for all Sectors
- Comprehensive assessments and development of tailored waste management plans.
- Implementation and operation of efficient disposal and recycling solutions.
- Ongoing consultation and support.
Our Commitment
J.J. Richards is dedicated to:
- Safety: We prioritize the safety of our employees and clients by adhering to the highest industry standards.
- Reliability: We believe in providing consistent and reliable services that meet your expectations.
- Customer Service: We are committed to delivering exceptional customer service through our responsive and helpful team.
Join us on our journey to sustainable waste management!
Poor Customer Service
Many reviewers have expressed their disappointment and frustration with JJ Richards' customer service. Several reviewers have reported rude and unhelpful staff members, including supervisors and sales representatives. Trent, a supervisor, was accused of being rude and dismissive during a call, while others reported being put on hold for extended periods or facing difficulty getting their issues resolved.
Inconsistent and Poor Service
The company has also been criticized for its inconsistent and poor service. Reviewers have reported missed collections, long wait times, and overcharged fees. Some reviewers have had to hire private cleaners to take away their rubbish due to missed collections, while others have experienced problems with communication and follow-up.
Unfair and Poor Business Practices
JJ Richards has been accused of using unfair and poor business practices, including hiding clauses in contracts, overcharging, and providing inadequate notice of price increases. The company has been criticized for its aggressive sales tactics and its failure to meet its commitments to customers.
Lack of Transparency and Trust
Many reviewers have expressed a lack of trust in JJ Richards due to the company's lack of transparency and untrustworthy business practices. The company's failure to provide adequate notice of price increases, its refusal to provide refunds or compensation for poor service, and its inability to resolve customer complaints have all contributed to a negative perception of the company.
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