At ME Bank, we've been helping everyday Australians achieve their financial goals since 1994. Founded on the principles of fairness, transparency, and community support, we've grown from a small alternative to the big four banks to a leading digital bank with a range of innovative products and services.
Our Purpose
Our purpose remains the same as it was when we first started: to help everyday Australians get the most out of their money. We believe that financial education and transparency are key to helping our customers achieve their financial goals, and that's why we've created a range of free educational resources and online courses to help them do just that.
Our Products and Services
We offer a range of products and services designed to help our customers manage their finances effectively, from everyday banking and savings accounts to home loans, personal loans, and term deposits. Our products are designed to be flexible and tailored to our customers' individual needs, with features such as low interest rates, cashback programs, and flexible repayment options.
Our Commitment to Community
At ME Bank, we're committed to giving back to the communities we serve. Over the years, we've supported a range of charitable initiatives and events, including the National Breast Cancer Foundation, the Melbourne Queer Film Festival, and the HESTA Awards. We believe that financial education and community support are key to helping our customers achieve their financial goals, and that's why we've created a range of free online courses and resources to help them do just that.
Our History
We were founded in 1994 with the purpose of helping everyday Australians achieve their homeownership dreams. Today, we've expanded our product range and services to cater to a wider range of customers, but our commitment to community and financial education remains at the heart of everything we do.
Our Commitment to Quality
At ME Bank, we're committed to providing our customers with the best possible service and products. That's why we've invested heavily in our digital platforms, online services, and customer support team. We're proud to have won a range of industry awards for our products and services, including the Mozo Expert Choice Award for our Flexible Home Loan with Member Package.
Our Culture
At ME Bank, we believe that a happy and engaged team is the key to providing our customers with the best possible service. That's why we prioritize our team's professional development, encourage innovation and creativity, and celebrate our employees' individuality and diversity. We're proud to have been recognized as a top 10 employer in the Financial Services sector.
Poor Customer Service Experiences
Multiple reviewers have expressed their disappointment and frustration with ME Bank's customer service. They have reported long wait times, unhelpful staff, and a lack of transparency and consistency in their interactions.
Fraud Concerns
One reviewer had a particularly distressing experience with ME Bank after their father's account was hacked, resulting in the loss of over $7,000. The bank took 45 business days to investigate, and only returned the funds after being threatened with media coverage.
Disputes over Home Loans
Several reviewers have reported difficulties with ME Bank's home loan process, including issues with top-ups, rate changes, and loan modifications. They have described the process as "painful", "stressful", and "atrocious".
Technology Issues
Reviewers have also reported problems with ME Bank's apps and online services, describing them as "terrible" and "cut back".
Loss of Trust
Many reviewers have expressed their disappointment and disillusionment with ME Bank, citing a decline in service quality and a lack of respect for customers' time and feedback.
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