Business Details
33 Years
experience
Emergency
services
Australia's Trusted Courier & Freight Experts
PACK & SEND has been Australia's leading parcel courier and freight delivery reseller since 1993. We consolidate services from global carriers to provide cost-effective logistics solutions for businesses and individuals. Our expertise spans international shipping, domestic freight, specialized packing, and eCommerce fulfillment. With over 130 service centers nationwide, we combine personalized service with advanced technology for seamless shipping experiences. Our team of packaging specialists uses state-of-the-art techniques to ensure safe delivery of fragile, oversized, or high-value items. We offer flexible delivery options including express courier, air freight, and sea freight to 220+ countries.As part of Fortidia's global network with 3,000+ locations, we maintain rigorous quality standards while providing tailored logistics solutions. Our commitment to innovation earned us the 2007 Australian Franchisor of the Year award. We prioritize customer satisfaction through transparent pricing, real-time tracking, and comprehensive warranty protection. With no limits on item size, weight, or destination, we deliver solutions for complex shipping challenges that other providers cannot handle.
Services
International courier
Domestic freight
Packing solutions
eCommerce fulfillment
Excess baggage shipping
Details
- Year established: 1993
Highlights and features
- 130+ service centers nationwide with local experts
- Specialize in shipping fragile, oversized, and high-value items
- Offer 24/7 tracking and Freight Plus Warranty protection
- Provide customized logistics solutions for businesses and individuals
- Combine personalized service with advanced shipping technology
What people say
Quick and efficient
Amazing friendly service
Professional packaging expertise
Cost-effective solutions
Reliable international shipping
Services
International courier
Our international courier service delivers parcels and documents to 220+ countries with express options for urgent shipments. We handle customs documentation, provide real-time tracking, and offer Freight Plus Warranty protection. Specialized handling available for fragile items, oversized cargo, and high-value goods.
Domestic freight
Comprehensive domestic freight solutions covering road and air transport across Australia. Services include same-day courier, interstate freight, and specialized handling for oversized items. Real-time tracking and multiple delivery speed options available through our national network of 130+ service centers.
Packing solutions
Expert packing services using state-of-the-art materials and custom crating for fragile, oversized, or valuable items. Our specialists provide climate-controlled packaging for artworks, antiques, electronics, and commercial equipment with optional warranty protection for shipped goods.
eCommerce fulfillment
Integrated eCommerce logistics solutions including inventory storage, order picking, packing, and shipping. Our PACK & SEND Live platform automates order processing with seamless website integration for online retailers of all sizes.
Excess baggage shipping
Specialized baggage and personal effects shipping for travelers and relocations. Services include door-to-door delivery, customs clearance assistance, and flexible transport options via air or sea freight for oversized luggage and household goods.
People
Nicholas Woodward
Country Manager
Leading PACK & SEND's Australian operations with over 15 years of logistics industry experience, focusing on expanding service networks and improving customer satisfaction through innovative solutions.
Mansour Harb
Chief Commercial Officer
Driving commercial strategy with expertise in logistics sales and business development, previously leading growth initiatives for major international shipping providers.
Raj Chandiok
VP of Network Sales & Operations
Managing network expansion and operational excellence with a focus on optimizing delivery systems and maintaining service quality across 130+ service centers.
Luke Martin
Franchise Selection Manager
Overseeing franchise development with emphasis on strategic location selection and supporting franchisees to maintain brand standards and service consistency.
Kate Fellowes
Learning & Development Manager
Developing training programs to enhance staff expertise in logistics solutions, customer service, and specialized packing techniques across the service network.
Questions
What shipping options does PACK & SEND offer?
We provide express courier, air freight, sea freight, and postal services for domestic and international deliveries.
Can I track my shipment in real time?
Yes, all shipments include real-time tracking through our online system with delivery confirmation.
Do you handle fragile or oversized items?
Our specialists pack and ship fragile, oversized, and high-value items using custom crating and foam-in-place technology.
What are your international shipping destinations?
We deliver to 220+ countries worldwide with tailored solutions for customs clearance and documentation.
Is packing service included with shipping?
Professional packing is available at all service centers, with optional Freight Plus Warranty protection for valuable items.
How are shipping costs calculated?
Rates depend on weight, dimensions, destination, and service speed. Get instant quotes online or consult our specialists.
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