Send with confidence, receive with ease
PACK & SEND is a leading courier and freight company that provides a wide range of logistics solutions to individuals and businesses alike. Our team of experts is dedicated to providing exceptional service, ensuring that your parcels, packages, and freight are delivered safely and efficiently.
Our Services
At PACK & SEND, we offer a comprehensive range of services designed to cater to the diverse needs of our customers. From parcel and courier services to domestic and international freight, we have got you covered. Our services include:
- Parcel and courier services for local, national, and international deliveries
- Domestic freight services, including road, air, and intermodal transportation
- International shipping and freight services, including sea and air freight
- eCommerce logistics solutions, including online self-service, eCommerce shipping technology, and fulfillment services
- Baggage and removals services, including excess baggage, furniture removals, and personal goods shipping
- Packing solutions, including custom foam packaging, boxes, cases, and crates
- Specialized logistics services, including fragile and sensitive goods, art and antique shipping, and more
Our Commitment to Excellence
At PACK & SEND, we are committed to delivering exceptional service, tailored to meet the unique needs of our customers. Our team of experts is dedicated to providing a hassle-free experience, ensuring that your parcels, packages, and freight are delivered safely and on time. With our extensive network and state-of-the-art technology, we are confident in our ability to provide the highest level of service to our customers.
Our History and Values
With years of experience in the logistics industry, PACK & SEND has built a reputation for reliability, efficiency, and exceptional customer service. Our values of integrity, innovation, and customer-centricity have enabled us to build long-lasting relationships with our customers and partners. We are proud to be an award-winning courier service, recognized for our commitment to excellence and customer satisfaction.
Disappointing Experiences with Pack & Send
Several reviewers describe their negative experiences with Pack & Send, a shipping company. Poor Customer Service is a common complaint, with reviewers describing unresponsive and defensive staff. Unauthorised Charges are also a issue, with reviewers claiming to have been charged additional fees without prior notification or explanation.
Delivery Issues
Pack & Send's delivery service is also criticized, with reviewers reporting missed delivery dates, failed delivery attempts, and a general lack of communication regarding the status of their parcels.
Dishonest Business Practices
Some reviewers express serious concerns about Pack & Send's business practices, including Misleading Advertising and Unfair Warranty Policies. One reviewer claims that the company sold them a warranty that did not cover responsibility for anything, and another reviewer recounts a series of unprofessional interactions with the company's customer service team.
Contrasting Experience
However, one reviewer does describe a positive experience with Pack & Send, praising the kindness and patience of a customer service representative named Annie Lord.
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