Maximizing efficiency, one job at a time.
TSM Evolution Professional Services specializes in providing comprehensive field service and operational management software solutions specifically tailored to medium and enterprise businesses in the HVAC industry. We partner with you to streamline your workflows, boost efficiency, and maximize productivity across your entire operation.
Our Values
Honesty, innovation, collaboration, and commitment are the pillars of our values system. We are dedicated to:
- Honesty: We maintain transparency and open communication with our clients, partners, and team members.
- Innovation: We continuously seek new and improved ways to enhance our solutions and optimize your field service experience.
- Collaboration: We work hand-in-hand with our clients to understand their unique needs and deliver tailored solutions.
- Commitment: We are fully invested in the success of our clients and are dedicated to their ongoing growth and satisfaction.
Solutions Offered
TSM Evolution boasts a comprehensive suite of features designed to address the specific needs of HVAC businesses. Our software offers:
1. Visibility & Control
- Real-time tracking and monitoring of field technicians and customer assets.
- Comprehensive project management capabilities to manage jobs, estimates, costs, and progress.
- Detailed time sheet tracking for accurate payroll and billing.
2. Efficiency & Productivity
- Flexible scheduling options for different job types.
- Automated workflows to streamline processes and minimize manual paperwork.
- Mobile accessibility for optimal field work efficiency.
3. Customer Management
- Enhanced communication tools for seamless customer engagement.
- Secure online access to service records and history.
- Automated reminders and notifications to improve customer satisfaction.
4. Comprehensive Functionality
- Integrated inventory management for seamless parts tracking and ordering.
- Automated reporting and analytics to track performance and identify areas for improvement.
- Customisable dashboards for real-time data visualization and analysis.
5. Cloud-Based Solution
- Secure and reliable cloud storage on the Australian-based Amazon Web Service (AWS) platform.
- Access to your data anytime, anywhere, from any device.
- Automated backups and security protocols for peace of mind.
Functionality and Features
The reviewers praised TSM's logic for asset classifications, but criticized its reporting feature, calling it difficult and time-consuming. The software is feature-rich but poorly explained, making it hard to navigate.
Technical Issues
A major concern is the software's outdated technology, which leads to slow performance and frequent crashes. One reviewer experienced significant delays in opening applications, even after purchasing a new server.
User Experience
The mobile version is considered too simplistic, making it difficult for field operators to view jobs. The software's user interface is also cumbersome, leading to frustration and inefficiency.
Customer Support
Reviewers were dissatisfied with TSM's customer support, citing a lack of helpfulness and a focus on charging for support rather than resolving issues.
Comparison to Alternative Solutions
Reviewers recommended exploring cloud-based alternatives, citing their ease of use and modern technology.
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