Empowering Your Business, Empowering the Future
At AGL | Perth Energy, we pride ourselves on being your local business energy partner in Western Australia. Our team is dedicated to helping your business thrive by providing innovative energy solutions that cater to your unique needs. As a progressive Western Australian-based energy company, owned by AGL Energy Limited, we have a long history of serving the energy needs of businesses in the State.
Our Story
Since 1999, we have been at the forefront of industry reform, advocating for choice and better value to organisations across Western Australia. Our portfolio spans energy, telecommunications, sustainability, and connected-home products and services, making us a one-stop-shop for all your business energy needs. With a strong focus on community and sustainability, we strive to support a positive difference to our environment and our future.
Our Services
Whether you're a start-up, a small-to-medium sized business, or a large industrial or commercial operation across multiple sites, our energy services are designed to deliver value and better outcomes. We offer a range of services, including:
Electricity
As your local energy provider, we can tailor an electricity plan to your business energy needs. Our experienced team is committed to delivering expert advice and competitive rates to help you manage your energy costs and expenses.
Gas
We've been supplying commercial gas users in Western Australia for many years. By switching to AGL | Perth Energy, your business could access expert advice and lock in a competitive rate to better manage gas costs and business expenses.
Commercial Solar and Smart Energy Solutions
We give you ways to support a sustainable energy future and gain long-term savings for your business, such as blending solar and electricity solutions. Our team can recommend a range of energy solutions designed to help your business operate more efficiently.
Energy Services
Our Energy Services include providing wholesale trading and operational support services for commercial and industrial customers. We aim to provide a seamless and efficient experience for our business partners.
Carbon Neutral
Regardless of the industry you're in, you have the power to support a positive difference to our environment and our future. Our Carbon Neutral option is certified by Climate Active and allows your business to offset its greenhouse gas emissions and contribute to tree planting projects in Western Australia.
Our Commitment
At AGL | Perth Energy, we're committed to delivering exceptional customer service, innovative energy solutions, and a sustainable future for Western Australia. With our expertise and experience, we can help your business grow and thrive in the competitive energy market.
Frustrating Experiences with AGL
Account Cancellation Issues
Multiple customers have reported difficulties in canceling their accounts with AGL, with some being left out of pocket due to the company's failure to finalize their requests.
Deceptive Practices
Some customers have reported being misled by AGL's promises, such as the offer of a $100 gift card that was never received. Others have experienced poor customer service, with representatives ignoring or fobbing off their concerns.
Poor Connection and Disconnection Experiences
Several customers have reported issues with gas connections and disconnections, including being left without gas for extended periods and being told to take their business elsewhere.
Shocking Customer Service
Customers have reported poor customer service, including being sent to multiple representatives who were unable to help, and being told that their concerns could not be addressed without the account holder's approval.
Malicious Compliance and Gaslighting
One customer reported experiencing malicious compliance and gaslighting behavior from AGL staff, including being subjected to willful disregard and trolling behavior.
Systemic Issues
Customers have reported systemic issues with AGL's service, including being signed up for unwanted services, receiving multiple SIM cards, and being unable to check mobile usage to avoid overage charges.
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