Delivering your promises, one shipment at a time.
Who We Are
At Allied Express, we are a family-owned Australian business that has been reliably solving transport problems both locally and nationally since 1978. With offices in all major mainland capitals, our Head Office is located in Sydney, and our fleet of over 1000 vehicles covers the entire country, providing a comprehensive range of fast and efficient express freight transport services. From inner-city bicycles to line-haul vehicles, we can deliver or pick up from anywhere in Australia.
Our Services
At Allied Express, we pride ourselves on being more than just a courier service. We are a dedicated transport partner, working in partnership with our clients to respond to their changing needs. We understand the importance of reliability, consistency, and commitment to customer service, which is why we strive to build long-term relationships with our clients. Our services include:
- Courier Service: Quick and efficient delivery of time-sensitive packages from one location to another.
- Taxi Truck Service: For larger items, our taxi trucks offer a safe and efficient way to transport goods across town or longer distances.
- Local Distribution Services: We specialize in providing local transportation solutions, ensuring your goods arrive on time and in excellent condition.
- National Distribution Services: With a strong network of offices and depots across Australia, we can handle your national distribution needs with ease.
- Third Party Logistics: Our expertise in third-party logistics means we can manage and coordinate the movement of your goods from start to finish.
Our Ambassadors
At Allied Express, we are proud to partner with a range of ambassadors who share our values and commitment to making a positive impact in the communities we serve. Our ambassadors include:
- Benji Marshall: A proud ambassador of Allied Express, Benji supports our staff through wellbeing and leadership programs, family days, and visits to our depots. He is also available to support our key clients through providing wellbeing and leadership programs to their staff.
- Sheridan Gallagher: Sheridan has been involved with the Allied Express business for many years, initially through the McDowell Harness Racing Stables, where her brother is still involved. We are very proud to be supporting Sheridan as she chases her dreams of playing for the Matildas in the 2023 FIFA Women's World Cup here in Australia.
Community & Charity Partnerships
At Allied Express, we are committed to giving back to the communities we serve. We are proud to partner with organizations that share our values and passion for making a positive impact. Our community partnerships include:
- NSWRL & Wests Tigers Macarthur Junior Rugby League: We have established ourselves as a constant pillar of support for the communities we serve.
Why Choose Us?
At Allied Express, we pride ourselves on our commitment to customer service, reliability, and consistency. We understand the importance of finding the right transport partner for your business and recognize that it takes more than just a courier service to build a lasting relationship. Our dedicated team is here to work with you, respond to your changing needs, and support your business growth.
Delivery Service Issues
The review authors express extreme dissatisfaction with the delivery service provided by Allied Express. They experienced a range of issues, including delayed delivery, lost parcels, attempts to deliver without notification, and poor communication from the customer service team.
Lost and Damaged Parcels
Several reviewers reported that their parcels were lost or damaged during delivery. Matt B. and Joel Graham's packages took weeks to arrive, and when they did, they were damaged. Chelsea Zhang received a text message stating that her parcel was delivered, but it was left unattended and had been signed for, despite no one being home.
Poor Customer Service
The customer service team was criticized for being unhelpful, unresponsive, and unprofessional. Brianna Riordan was told to contact the place she ordered the stock from to rebook the delivery, rather than Allied Express taking responsibility for the issue. Fatemeh Sarmast's courier refused to wait for her husband to bring out the parcel, and then hung up on him when he asked for help.
Unreliable Tracking and Estimated Delivery Dates
Reviewers were often given incorrect or delayed information about their parcel's location and estimated delivery date. Amykate Moroney was given a series of evasive responses to her requests for an estimated delivery date, and was not updated on the whereabouts of her package.
Lasting Impression
The experiences of these reviewers have left a lasting impression of distrust and frustration. They have expressed a strong desire to warn others about their poor experiences with Allied Express, with many calling for the company to improve its service and customer support.
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