Stay Cool, Stay Comfortable with Proma
At Proma Air Conditioning, we've been proudly serving Melbourne and the surrounding areas with exceptional cooling and heating solutions for over 25 years. Family-owned and operated, we understand the unique climate challenges of Melbourne and are dedicated to offering reliable, efficient, and affordable solutions to keep your home comfortable all year round.
Our Expertise
We boast a team of experienced technicians with extensive knowledge and qualifications in air conditioning installation, maintenance, and repair. We are certified and insured for your peace of mind.
Our Services
Split Systems
We supply and install a wide range of split systems, both conventional and inverter-powered, to meet your specific cooling and heating needs.
Ducted Systems
For comprehensive climate control of multiple rooms, we offer professional installation, repair, and maintenance of ducted systems.
Portable Units
For temporary cooling or heating needs, we offer a selection of high-quality portable air conditioners and heat pumps.
Our Commitment
Customer satisfaction is our highest priority. We are committed to:
- Providing personalized consultations to understand your unique needs and budget.
- Offering honest and transparent quotes with no hidden fees.
- Installing and maintaining your system to the highest standards.
- Responding quickly to your inquiries and concerns.
- Delivering exceptional customer service every step of the way.
Our Values
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Quality: We only partner with leading manufacturers and use quality materials to ensure reliable performance and durability.
- Professionalism: Our team is highly skilled and dedicated to delivering exceptional service.
- Customer Focus: We prioritize your needs and are committed to building strong, lasting relationships with our clients.
- Sustainability: We advocate for energy-efficient solutions that reduce your environmental impact.
Contact us today to schedule a consultation and experience the Proma difference.
Poor Customer Experience
The reviewer, Adam Fletcher, had a negative experience with the business, citing that they were ripped off after purchasing a portable aircon unit.
Product Issues
The unit arrived with broken wheels and a broken hose connector, making it unusable. Despite weeks of contacting the business, the issues were not fully resolved. Although new wheels were provided, the hose connector was never fixed, and the unit was not replaced.
Poor Customer Service
The business stopped responding to calls and emails when they realized they needed to put in effort to resolve the issue. This lack of communication and resolution led to the reviewer throwing the unit out after months of frustration.
