Digging deeper to exceed your expectations
At Aus Digging Solutions, we pride ourselves on being one of the leading excavation contractors in the city, committed to providing top-notch services to our clients. With years of experience in the industry, our team of experts has honed their skills to deliver exceptional results, ensuring that every project is completed efficiently, safely, and to the highest standards.
Our Services
We offer a comprehensive range of excavation services, including site preparation, trenching, drainage installation, and more. Our fleet of modern machinery and equipment is impeccably maintained, ensuring that we can tackle even the most complex projects with ease. Whether you're a homeowner, builder, or developer, we have the expertise and resources to meet your specific needs.
Our team takes pride in their attention to detail, ensuring that every project is meticulously planned and executed to exceed our clients' expectations. We understand the importance of meeting deadlines and budgets, and we work closely with our clients to ensure that we deliver on time and within budget.
Our Commitment
At Aus Digging Solutions, we're committed to providing exceptional service, unsurpassed quality, and unparalleled customer satisfaction. We believe in building long-term relationships with our clients, and we strive to earn their trust and loyalty through our dedication to excellence.
Our Values
We value safety above all else, and we're dedicated to creating a safe working environment for our team and clients. We're also committed to environmental sustainability, using eco-friendly practices and materials wherever possible. Our team is passionate about what they do, and we strive to make a positive impact on our community through our work.
Customer Feedback Summary
Super Groups, a well-regarded company in the heavy machinery industry, has received a mixed bag of reviews from their customers. Overall, the feedback highlights the company's commitment to customer service, product quality, and after-sales support.
Positive Feedback
- Exceptional Customer Service: Many customers have praised Super Groups for their outstanding service. Shane from the company was particularly highlighted for his exceptional service and dedication to ensuring customer satisfaction. Similarly, Bernie's after-hours assistance to get a machine tracking again was highly appreciated. Richard Haynes was also commended for his sales expertise and making the purchasing process effortless.
- Product Quality and Pricing: Customers have consistently praised the quality of the Kubota machines they purchased from Super Groups, as well as the competitive pricing offered by the company.
- Efficient and Reliable Service Department: The company's service department was also praised for their reliability and commitment to customer satisfaction. They have consistently demonstrated their ability to resolve issues promptly and efficiently.
Negative Feedback
- Poor Service Experience: Unfortunately, not all customers had a positive experience with Super Groups. Some customers reported poor service, including a lack of communication and a delay in receiving their purchased machines. One customer even reported having to wait a week for the machine's handover, keys, log book, and accessories.
- Follow-up Issues: A few customers experienced issues with the company's follow-up service, including difficulties in booking and resolving problems with their machines.
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