Proudly Australian Made: Unmatched quality, price & warmth
A Warm Welcome to Illusion Gas Log Fires!
Established in Australia, Illusion Gas Log Fires has been proudly crafting gas log fireplaces that ignite not just your home, but also the hearts and homes of our customers. We believe that everyone deserves the luxury of warmth, ambiance, and style that a gas log fireplace can bring.
An Unparalleled Commitment to Quality & Affordability
Our team of engineers and designers are driven by a passion for creating gas log fireplaces that combine unmatched quality with accessible prices. We're so confident in our products that we offer a 10-year warranty on all our gas log fires. Additionally, we offer factory-direct pricing, ensuring you get the best value for your investment.
Unmatched Expertise & Support
With years of experience in the industry, we pride ourselves on offering exceptional customer service. Our team of experienced consultants are available to guide you through every step of the process, from choosing the perfect fireplace for your home to ensuring a seamless installation. We also provide comprehensive resources and FAQs to answer any questions you may have.
The Illusion Difference
What sets us apart?
- Australian Made: Proudly crafted right here in our backyard, our gas log fireplaces are engineered with the highest standards and materials.
- Unmatched Quality: We prioritize quality materials and meticulous craftsmanship to ensure a stunning and efficient fireplace experience.
- Accessible Pricing: We believe everyone deserves the joy of a gas log fireplace, so we offer competitive and transparent pricing.
- Dedicated Service: Our team is committed to providing personalized attention and expert guidance throughout your journey with us.
Experience the Illusion Difference Today
Visit one of our 9 world-class showrooms across Australia and speak with one of our design consultants to discover the perfect gas log fireplace for your home. We'll help you create the warm and inviting ambience you've always dreamed of.
Discover the warmth and style of a real flame with an Illusion Gas Log Fireplace. Contact us today to discover a world of warmth and inspiration!
Overall Experience
The majority of customers who have purchased from Enfield Illusion have had a positive experience. Most reviewers have praised the knowledgeable and helpful sales staff, with several mentioning specific sales consultants such as Bill Wareham, Chris, and Markus. Many customers have also appreciated the quality of the products, with some noting that they have been pleased with their purchases and would highly recommend the company.
Communication and Customer Service
Some customers have praised the communication and customer service provided by Enfield Illusion. Reviewers have mentioned that the sales staff were friendly and easy to get along with, and that they were able to answer all of their questions. However, a few customers have reported having issues with the company's communication, including one reviewer who mentioned that it took some time to hear back from the company after making a purchase online.
Product Quality and Maintenance
Many customers have praised the quality of the products they have purchased from Enfield Illusion. However, a few reviewers have mentioned that they have experienced issues with maintenance or durability. For example, one reviewer mentioned that their wood heater had a loud fan and rattled when in use, while another reviewer mentioned that their gas heater had a cheap plastic part that had broken.
Delivery and Installation
Some customers have praised the delivery and installation services provided by Enfield Illusion. Reviewers have reported that the installation team was professional and courteous, and that the installation process was quick and efficient. However, one reviewer mentioned that they experienced some issues with the installation team and had to follow up to ensure that the installation was completed correctly.
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