Who we are
LVLY is a blooming revolution in flower delivery, offering a curated selection of locally-sourced flowers and thoughtful gifts that are guaranteed to delight. We are a passionate team of flower lovers driven by a desire to spread joy, create unique experiences, and make a positive impact.
Our Mission
Our mission is to elevate the art of gifting by offering an effortless and delightful online experience. We handpick every flower and curate each gift box with care, ensuring that every moment is made special.
What we offer
- Seasonal and stylish flower arrangements: Choose from a wide variety of fresh blooms, from classic roses to vibrant seasonal flowers, all expertly arranged in unique vases.
- Thoughtful and personalized gifts: Surprise your loved ones with gourmet gift boxes, delicious dessert boxes, or luxurious candles, each carefully paired with beautiful flowers.
- Sustainable and eco-friendly practices: We proudly source our flowers locally to reduce our environmental impact and ensure the freshest blooms.
- Exceptional customer service: Our dedicated team is committed to providing you with a seamless and enjoyable experience. We offer a 100% happiness guarantee and strive to make things right if you're not completely satisfied.
What sets us apart
- Creative and personalized options: Our "Build your own" feature lets you create your own unique gift box, while our selection of curated gift options takes the guesswork out of gifting.
- Local and sustainable sourcing: We believe in supporting Australian growers and minimizing our environmental footprint.
- Exceptional customer experience: From seamless online ordering to timely delivery and personalized notes, we go the extra mile to ensure your delight.
Join us on this blossoming journey of flower-filled joy!
Delivery Issues
Several customers have experienced issues with delivery times, including Author: Brogan Upton, who felt 6pm was too late to deliver flowers on a Sunday. Author: Kylie Selby had a particularly frustrating experience, where the company failed to deliver flowers on guaranteed day, promised to rectify the issue, but then failed to deliver again. Multiple customers have expressed concerns about the lack of transparency and communication from the company regarding delivery times and issues.
Quality of Flowers and Products
Customers have expressed disappointment with the quality of flowers, with some feeling they were overpriced. Author: Morad Michaels felt an absolute rip-off, citing a significant difference between the flower advertised on the website and the one received. Author: Melinda Dedes was disappointed with the small size of the flowers, while Author: Ling Na received a bouquet that seemed dull and the roses looked old and damaged.
Customer Service
However, most customers have been impressed with the company's customer service, with many praising their friendly and empathetic staff. Authors: Abbie Cardwell, Sylvia Krepska, R. Lindsay, Victoria Podmore, Kelly Ann, Janice Scelzo, and Brittany Brown all had positive experiences with the company's customer service, with some even receiving apologies and resolutions to issues.
Value for Money
Several customers have questioned the value for money, with some feeling that the products were overpriced. Authors: Brogan Upton, Melinda Dedes, and Ling Na all felt that the products were not worth the cost, while Author: Kylie Selby felt that the company's mistakes and lack of communication were not justified by the price.
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