Be Safe, Be Sure. Call You're Secure!
You're Secure is a leading provider of custom security solutions for homes and businesses in Brisbane, Ipswich, and surrounding areas. With over 16 years of experience in the industry, we have established ourselves as a trusted and reliable partner for all security needs. Our commitment to providing high-quality products and exceptional customer service has earned us a reputation as one of the most respected security system installers in the region.
Our Services
We offer a wide range of custom security solutions, including security screens, doors, windows, and blinds. Our products are designed to meet the specific needs of our clients, whether it's keeping out insects, providing additional security, or enhancing the aesthetic appeal of a property. We take pride in our ability to listen to our clients' needs and provide tailored solutions that meet their requirements and budget.
Our security screens and doors are designed to provide maximum security without compromising on style or functionality. We offer a range of options, from basic fly screens to high-end corrosion-proof and burglar-proof custom security screens and doors. Our products are manufactured to the exact measurements of our clients' doors and windows, ensuring a perfect fit and maximum security.
In addition to our security solutions, we also provide a range of window coverings and blinds, as well as glass windows and doors for residential and commercial projects. Our team of experts can guide you through the process of selecting the right products for your property, ensuring that you get what you need and want.
What Sets Us Apart
At You're Secure, we're committed to providing exceptional customer service and high-quality products. We take pride in our ability to listen to our clients' needs and provide tailored solutions that meet their requirements and budget. Our team of experts is dedicated to ensuring that our clients receive the best possible service, from the initial consultation to the final installation.
We're proud to be a local business, and we're committed to supporting the local community. Our team of 26 people is large enough to provide a range of options, but small enough to stay flexible and responsive to our clients' needs.
Customer Service Issues
The majority of reviewers have had poor experiences with You're Secure's customer service. Several reviewers reported difficulty getting in touch with the company, with some stating they had to send multiple emails and make multiple calls to receive a response. Many reviewers felt ignored or "ghosted" after initial contact, with some even having to make multiple follow-up requests to receive a quote or resolution to their issue.
Delayed and Unrealized Quotes
Several reviewers reported long waits for quotes, with some estimates ranging from a few days to several weeks. Some reviewers even reported never receiving a quote at all, despite being told it was on its way. The lack of communication and follow-up from the company was a major source of frustration for many reviewers.
Mixed Experience with Quality
While some reviewers had excellent experiences with the quality of their products, others reported issues with durability and longevity. One reviewer had blinds installed only two years prior to reporting they were falling apart, while another reviewer had to deal with a security screen door that was not properly installed.
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