Exceptional healthcare, exceptional care
Passionate about healthcare in the Macedon Ranges
Brooke Street Medical Centre stands as a trusted pillar of healthcare in the Woodend community, providing exceptional medical care since 1989. Led by a team of highly skilled GPs and supported by experienced nurses and allied health professionals, we are dedicated to meeting the diverse healthcare needs of our patients.
Our Diverse Services
We offer a comprehensive range of services to cater to the physical and emotional well-being of individuals and families.
Medical Services
- Comprehensive consultations and diagnoses
- Immunisations and vaccinations
- Prescription management
- Chronic disease management
- Women's health care
- Men's health care
- Travel medicine
Allied Health Services
- Psychological consultations
- Physiotherapy
- Exercise physiology
- Acupuncture
- Dietitian consultations
Unique Offerings
- Rapid Response clinic for urgent medical care
- Travel Clinic for convenient healthcare during your travels
- Weight Management Clinic to help you achieve sustainable weight loss
- Skin Check Clinic to detect and manage skin cancers
A Commitment to Quality Care
Our commitment to quality care is evident in our:
- Fully accredited clinic with a focus on patient safety and comfort
- Attention to continuity of care through repeat prescription services and referral management
- Investment in telehealth options for convenient healthcare accessibility
A Partner in Your Health Journey
At Brooke Street Medical Centre, we believe in empowering our patients through:
- Providing clear and individualized explanations of diagnoses and treatment options
- Encouraging patient participation in shared decision-making
- Offering reliable information and resources for ongoing health management
Patient Concerns
Many reviewers have expressed concerns about the practice, citing poor patient privacy, lack of concern for the community, and rude staff. Patients have reported being treated carelessly, being charged exorbitant fees, and being refused treatment despite having a recent negative Covid test. Some reviewers have also mentioned being left waiting for extended periods for test results.
Service Quality
On the other hand, several reviewers have praised the practice for its professionalism, expertise, and care. They have commended the doctors, nurses, and reception staff for being thorough, friendly, and helpful. Some reviewers have also expressed gratitude for the practice's commitment to their patients' health and well-being.
Key Issues
Some key issues that have been raised include:
- Patient privacy being compromised
- Lack of bulk billing and high fees
- Rudeness and poor customer service from some staff members
- Long waiting times for test results
- Refusal to see patients with minor symptoms, such as colds
Patient Feedback
Overall, patients have expressed disappointment and frustration with the practice, but some have also praised its strengths. However, many feel that the practice prioritizes profit over patient care and that there is a lack of transparency and accountability.
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