Protect Your Home with Confidence
Established in 1998, Castle Railing and Gates has carved a niche in the industry with over 90 years of combined expertise in aluminium fabrication and installation. Based on meticulous craftsmanship, innovative design, and unparalleled client satisfaction, we have become a trusted partner for homeowners, architects, and contractors throughout the region.
Quality Products and Attention to Detail
Our unwavering commitment to exceptional quality and attention to detail is reflected in our wide range of products. From premium-grade stainless steel wire balustrades to sleek glass balusters, elegant privacy screens, and innovative shade awnings, each product is meticulously engineered and manufactured to the highest standards.
Collaboration and Expertise
We understand the importance of collaboration and working closely with clients. Our experienced team will work closely with you to understand your vision, preferences, and requirements. We take the time to understand your unique needs and desires to deliver tailored solutions that exceed your expectations.
Product Portfolio
Over the years, our product portfolio has evolved to include:
- Balustrades and Pickets: Innovative and stylish balustrades made from high-quality materials, including powder-coated steel and stainless steel.
- Glass Balustrades: Sleek and sophisticated glass balustrades that enhance the aesthetic appeal of your home.
- Privacy Screens and Awnings: An array of privacy screens and shade awnings to personalize your outdoor spaces and create a comfortable and inviting atmosphere.
- Gates and Fencing: Durable and visually appealing gates and fencing options to enhance the security and aesthetics of your property.
- Architectural Features: Custom-designed architectural features that add functionality and architectural value to your home.
Conclusion
Castle Railing and Gates has established itself as a reputable supplier of premium-quality products and services. With over two decades of industry experience, we are confident in our ability to deliver exceptional products and unparalleled customer service.
Unsatisfactory Experience
These customers have had a disappointing and frustrating experience with a company, citing unprofessional staff, poor service, and lack of stock. They express their dissatisfaction with the business, warning others to avoid them.
Long Wait Times and Unreceived Stock
Two customers, Lauchlan Menegon and Jake McAdams, reported waiting for extended periods, with Jake claiming he waited for at least twenty minutes before being served. Jake also mentioned that the business did not stock the items he needed, despite him ordering them a day earlier. The staff were reportedly unhelpful and uncooperative, failing to provide adequate customer service.
Poor Communication and Rude Staff
Jake McAdams specifically highlighted the poor communication and rude behavior of the staff, stating that they could not wait to get him out of the door. He mentioned that he has been in the aluminium business for over thirty years and has never witnessed such a shocking display of unprofessionalism.
Mixed Experience
On the other hand, Jeremy Dawes had a positive experience with the same company, describing it as "really good, " "reliable, " "easy to work with, " and "helpful."
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