Every day gift giving made simple, personal and just right!
A Global Leader in Digital Gifting
Based in Sydney, Australia, Prezzee is a leading global eGift card platform connecting people with unique and personalized experiences. Founded in 2014 by entrepreneurs Matt and Claire, the company has grown into a trusted partner for individuals and businesses worldwide.
Empowering Every Gift
Our mission is to make gift-giving simple, personalized, and enjoyable. We offer a wide selection of eGift cards from over 300 renowned retail brands, allowing you to choose the perfect gift for any occasion. What makes us special is the ability to personalize these gifts with your own heartfelt messages and even video attachments.
Tailored Solutions for Businesses
Beyond individual gifting, Prezzee provides innovative solutions for businesses. Our corporate gifting platform allows you to easily reward, incentivize, and engage your clients and employees. We partner with leading brands to offer customized eGift card solutions tailored to your specific needs and budgets.
Award-Winning Innovation
We pride ourselves on our commitment to innovation and customer satisfaction. Our list of accolades and industry recognition is a testament to our dedication in delivering exceptional experiences.
Join Us on Our Journey
We are a passionate team of individuals driven by a vision of a world where gifting is consistently delightful and meaningful. We are always on the lookout for talented individuals who share our enthusiasm for creating the ultimate gifting platform.
Meet the Team
Our leadership team comprises seasoned professionals with diverse backgrounds in business, technology, finance, and marketing. Their expertise and leadership have been instrumental in our remarkable growth trajectory.
Our Values
At Prezzee, we are guided by four core values:
- Openness: We embrace new possibilities and cultivate a culture of continuous learning.
- Magic: We infuse every interaction with creativity and a touch of surprise.
- Greatness: We strive for excellence in everything we do.
- Caring: We value our team and our customers, and are committed to making a positive impact.
Prezzee Gift Cards: Negative Feedback and Customer Complaints
Prezzee has received significant negative feedback from customers regarding their service, product, and customer support. Here are some key points summarizing the issues faced by customers:
- Misleading Product Information: Some customers reported that the product information provided by Prezzee is misleading, such as the Amazon gift card that could only be used on Amazon Australia. Additionally, some products were found to be scams, with the terms and conditions not clearly stated.
- Poor Customer Support: Many customers expressed dissatisfaction with Prezzee's customer support, claiming that the staff is unhelpful, lacks empathy, and fails to address their concerns. Some customers had to wait for days for a resolution that never came, while others were asked to provide sensitive information, such as their entire 16-digit card number.
- Lack of Transparency: Prezzee has been criticized for its lack of transparency, particularly in terms of its refund and exchange policies. Customers have reported difficulty in getting refunds or reactivating expired gift cards, even when they have followed the required steps.
- Technical Issues: Some customers have experienced technical issues when trying to use their gift cards, such as failed transactions using Google Wallet. These issues were not resolved despite contacting customer support.
- False Advertising: A few customers have reported instances of false advertising by Prezzee, such as Facebook ads that were still active even after the promotion had ended.
Overall, Prezzee has received a significant amount of negative feedback from customers, with many expressing dissatisfaction with their service, product, and customer support.
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