Reliable & Secure IT Solutions for a Growing Business
At Austin Technology, we're passionate about providing reliable and secure IT solutions that help businesses like yours grow and thrive. With our cutting-edge technology and proactive approach to IT management, we'll keep your business secure, productive, and ahead of the competition.
Our Story
Our team of experts has years of experience in the IT industry, and we've built a reputation as Perth's leading managed IT support team. We're committed to providing exceptional service, and our clients trust us to keep their businesses running smoothly. Whether you need IT support, cloud services, cybersecurity, or Microsoft 365 migration, we've got you covered.
Our Mission
Our mission is to provide reliable, secure, and innovative IT solutions that help businesses like yours succeed. We're dedicated to building long-term relationships with our clients, and we're committed to delivering exceptional service that exceeds your expectations.
Our Services
We offer a range of services designed to meet the unique needs of your business. Our IT support services include:
- Unlimited, all-inclusive managed IT support
- Cloud services with a 99.9% uptime guarantee
- Microsoft 365 migration and support
- Cybersecurity services to protect your business from internal and external threats
- IT solutions, including hardware and licensing, IT consulting, and more
Our Values
At Austin Technology, we value our clients and are committed to delivering exceptional service that exceeds their expectations. We're passionate about staying at the forefront of IT innovation, and we're dedicated to building long-term relationships with our clients.
Testimonials
Don't just take our word for it - our clients rave about our service. Here's what a few of them have to say:
- "Thanks for restoring our servers after a cyber attack." - Healthcare Provider
- "Quick turnaround service and quality services. Saved us from a cyber attack." - Manufacturing Company
- "Austin Technology has provided us with extreme confidence in stabilising our networks, systems and in the delivery of IT support." - Motor Trade Association of WA
Overall Positive Experience
The reviews are overwhelmingly positive, with all authors giving Austin Technology a 5-star rating. The majority of the reviews express satisfaction with the technical support provided by the team, citing prompt and professional service.
Technical Issues and Solutions
Several authors mention specific technical issues they were experiencing, such as email signature problems, modem outages, and email system glitches. The Austin Technology team was able to resolve these issues quickly and efficiently, often going above and beyond to ensure customer satisfaction. For example, Paul checked with Telstra to confirm an outage and ensured that the customer was fully informed.
Professionalism and Communication
Many authors praise the team's professionalism, helpfulness, and communication. They appreciate the transparency and clarity provided during the issue-resolution process. For instance, Alwyn and Jack were "most helpful" in resolving an issue, and Rowan was "very helpful" in setting up new employees.
Some Drawbacks and Suggestions
A few authors mention minor issues or drawbacks. For example, one customer experienced a slight delay in setting up a rule on their mailbox, causing some confusion. Another customer notes that the new USBC connection and docking stations may cause some redundancy issues with their laptop setup. However, these comments are minor and do not detract from the overall positive experience.
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