About Our Passion
Berrima Boarding Kennels & Cattery isn't just a place to leave your beloved pet. It's a home-away-from-home where they'll experience genuine care, attention, and a truly enriching experience. Founded in 1985 by Trish Cox, our family-run business has proudly provided exceptional care for furry friends for over 35 years.
Experienced & Caring Staff
Our dedicated team is made up of passionate individuals with extensive experience in animal care. Led by Trish, who has a Bachelor of Science degree and deep understanding of animal welfare, we're committed to providing:
- Individualized attention: Every pet receives tailored care based on their unique needs and personalities.
- Expert care: We administer medication, monitor health, and handle any emergencies with care and competence.
- Warmth and comfort: Spacious, climate-controlled kennels and catteries offer a cozy and secure environment.
Unique Facilities & Services
Beyond just basic care, we offer:
- Spacious exercise areas: Large outdoor runs and play areas allow dogs to stretch their legs and play.
- Heated indoor pool: A refreshing and therapeutic experience for both boarded dogs and the public.
- Hydrobathing & grooming: Professional grooming services to keep your furry friend looking their best.
- Hydrotherapy pool: Our purpose-built pool provides gentle hydrotherapy for recovering from injuries or managing joint problems.
A Commitment to Care
We know that leaving your pet can be stressful. That's why we:
- Encourage owner visits and open communication.
- Provide regular updates and photos.
- Offer a pickup and delivery service for added convenience.
Experience the Difference
At Berrima Boarding Kennels & Cattery, we strive to provide exceptional care that surpasses expectations. We treat every pet as our own and are committed to creating a welcoming and comfortable environment for them. Contact us today and discover the difference a dedicated and experienced team can make in your pet's stay.
Positive Experiences
Some reviewers had a fantastic experience at Berrima Boarding Kennels, praising the staff for going above and beyond to accommodate their needs, providing great service, and taking good care of their pets. Others appreciated the clear communication, efficient processes, and pleasant staff.
Concerns about Staff and Service
However, numerous reviewers had negative experiences with the staff, citing rudeness, lack of professionalism, and poor communication. Some felt intimidated or belittled by the owner, while others were concerned about the staff's ability to care for their pets, particularly those with anxiety or behavioral issues.
Issues with Drop-Off and Pick-Up
Several reviewers experienced difficulties with drop-off and pick-up, including waiting for extended periods without being greeted, being told they were not allowed to enter the property, and being accused of trespassing. Some were also unhappy with the strict pick-up and drop-off times.
Doubts about Pet Care
Some reviewers questioned the owner's ability to care for their pets, citing concerns about the staff's attitude towards their pets' well-being and the lack of interest in accommodating their needs.
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