Empowering business success through innovative managed IT services
Hub has been a trusted source for design inspiration, unique products, and exceptional partnerships for over two decades. Founded in 2003 by Jacqueline Foti-Lowe, the company has played a pivotal role in shaping the Australian design landscape. From introducing world-renowned designers to curating stunning collections, Hub has consistently elevated interior and outdoor spaces.
Our Vision
Our unwavering passion for design is reflected in our carefully curated product offerings, stunning showrooms, and collaborative projects. We take pride in fostering meaningful relationships with both established brands and emerging designers.
Our Expertise
Hub offers a comprehensive range of services across various sectors, including:
Furniture & Home Decor
- Sourcing and supply of premium furniture and decorative items
- Interior and outdoor furniture solutions
- Custom-made pieces and curated collections
Brand Representation
- Representation of renowned international and local brands
- Strategic partnerships and distribution networks
- Marketing and promotional campaigns
Project Management
- Consultation on design concepts and trends
- Specification and procurement of materials
- Project management and installation services
Collaboration & Events
- Development of unique events and exhibitions
- Partnerships with architects, designers, and influencers
- Curated collections and product launches
Our Values
At Hub, we are driven by:
- Innovation: Embracing new ideas and trends
- Quality: Sourcing the finest products and materials
- Integrity: Building lasting relationships based on trust and transparency
- Sustainability: Promoting eco-friendly practices and responsible manufacturing
- Passion: Delivering exceptional customer experiences through personalized attention and tailored solutions
Looking Ahead
While our journey at Hub has come to a close, our commitment to supporting the design community remains strong. We are working diligently to ensure the continuity of our trusted brands and connecting them with new partners for future success. We are grateful for the unwavering support of our loyal customers and look forward to witnessing the next chapter of each brand's evolution.
Terrible Customer Service and Unreliable Delivery
Many reviewers have expressed frustration with the customer service and delivery of products from Hub. Padmini Rudrapatna, Lewis Luo, Wei, Johan Van Jaarsveld, and Qiao Ma all mentioned difficulties in getting their orders delivered, with delays and false promises. Some orders were even lost or faulty, with no satisfactory resolution from the company.
Unhelpful and Rude Staff
Some reviewers, including Lewis Luo, Wei, and Johan Van Jaarsveld, reported receiving poor customer service, with unhelpful and even rude staff. This lack of assistance made it difficult for customers to resolve issues with their orders.
Refunds and Credits
Jeff Hardwell and Padmini Rudrapatna experienced issues with refunds and credits, with Hub refusing to refund money or offer a satisfactory solution.
Positive Reviews Amidst the Negativity
However, some reviewers did have positive experiences with Hub. Jason Kelton and Bonnie Wiggins praised the store's beautiful furniture and staff, while Rebecca Radbone and Simone Haag recommended the business for its unique furniture and helpful staff. Robert Brown enjoyed the store's layout and staff knowledge, and Qiao Ma (in a separate review) appreciated the business' selection of stylish pieces.
Contrasting Experiences
It seems that the quality of service and product delivery at Hub is highly dependent on the individual's experience. While some customers had positive interactions, others were met with delays, poor customer service, and unhelpful staff.
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