Welcome to the Albury Freight Distribution Centre, your go-to specialists in freight distribution in the North East Victoria and Riverina area. Our family-owned and operated business has been proudly serving the Albury, Wodonga, Riverina, and North East Victoria regions since our inception in 1993. Over the years, we have expanded our team and services, but our commitment to secure, efficient, and economical freight transportation remains the same.
Our state-of-the-art distribution centre is strategically located in the bustling industrial airport hub in Albury. The one-hectare site boasts a massive 3,800 square metre distribution facility with an ultra-modern office space, drivers' facilities, and a huge storage and dispatch area. With a fully concreted under-cover drive-through facility and ample under-cover loading bays, we provide seamless loading and unloading for all vehicles, including B-doubles, trucks, utes, and vans.
At Albury Freight Distribution Centre, we have a dedicated and well-trained team of 18 staff members committed to serving your needs. Our 25 years of experience in the industry have refined our processes, elevating us as the trusted choice for freight distribution and logistics services in the North East and Riverina areas.
Our Services
*Parcel Service*
Expert handling and timely delivery set our parcel service apart. We offer a fleet of 7 B-doubles, 12 rigid trucks, 2 utes, and 3 vans ensuring safe transportation and swift delivery of a wide variety of goods, including fragile and high-value items. Our daily service to Melbourne, Monday-Friday, guarantees prompt parcel delivery to your desired location.
*Linehaul Services*
Our linehaul services encompass the transportation of large quantities of goods across vast distances. We efficiently connect Melbourne with the Riverina and North East Victoria daily, servicing both regions with integrity and efficiency, ensuring smooth transportation and secure delivery of your valuable goods.
*Albury Parcel Service*
Albury Parcel Service, our sister company, started operations in 1997 to cater to increasing demands for parcel services. With a daily Melbourne-Albury-Riverina route, Albury Parcel Service provides seamless and dependable door-to-door delivery for all types of products. Trust us to handle your linehaul and parcel freight needs with the utmost care, expertise, and effectiveness.
*Service Centre in Wagga Wagga*
In 2005, we expanded operations to a service centre in the dynamic regional city of Wagga Wagga. This expansion allows us to reach even more customers in the region, upholding our commitments to streamlined service and secure freight transportation from our hub to various destinations.
Our Values
- Customer Satisfaction: We strive to deliver the highest levels of customer satisfaction with our quality-focused approach.
- Employee Satisfaction: We promote a positive work environment, fostering skills development and long-term commitment among our employees.
- Safety and Efficiency: Our distribution centre implements stringent safety, technological advancements, and efficient practices to protect our staff, safeguard your goods, and ensure on-time delivery.
- Environmental Commitment: We continuously work towards minimizing our carbon footprint by adopting eco-friendly vehicles and logistical strategies.
Customer Service
The reviews of this parcel delivery service show a mix of positive and negative experiences. Some customers have reported excellent service, with friendly and helpful staff, prompt resolutions to issues, and convenient hours. On the other hand, others have expressed frustration and disappointment with the service, citing issues such as inconvenient hours, lack of communication, and mistakes with parcel delivery.
Inconvenient Hours
Several customers have complained about the service's limited hours, with some being unable to pick up their parcels during the specified time frame. This has led to frustration and inconvenience, particularly during peak periods such as holidays.
Communication Issues
Some customers have reported difficulties in contacting the service, with phone lines not being available and staff not being available to leave a message. This has added to the frustration and inconvenience experienced by some customers.
Delivery Issues
A few customers have reported issues with the delivery of their parcels, including mistakes with the parcels themselves and lack of communication from the service. This has led to disappointment and a loss of trust in the service.
Highlights of Good Service
On a positive note, several customers have praised the service's lovely staff, who have gone above and beyond to help with parcel delivery. The service has also been praised for its prompt resolution of issues and convenient hours.
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