Business Details
21 Years
experience
Emergency
services
24/7 Emergency Vet Care in Brisbane & Gold Coast
Founded in 2005, Animal Emergency Service has established itself as a leader in emergency and critical care veterinary medicine across Australia. Our mission began with co-founders Rob Webster and Simon Lemin, who sought to elevate the standard of veterinary care by collaborating with global experts like Professor Steve Haskins. Today, we operate 12 hospital teams, an education group, and support services, united by a commitment to saving lives and advancing emergency veterinary medicine. With over 600 professionals, including veterinarians, nurses, and client care specialists, we provide 24/7 emergency care across six locations. Our state-of-the-art facilities feature critical care monitoring, advanced diagnostics, and surgical theatres equipped to handle complex cases.We prioritize transparency by offering upfront cost estimates, flexible payment options, and seamless communication with primary veterinarians. Our teams expertise spans tick paralysis management, snake envenomation treatment, and mechanical ventilation, ensuring comprehensive care for pets and wildlife. We emphasize continuous professional development, maintaining partnerships with primary care veterinarians to ensure continuity of care. Our dedication to compassion, innovation, and community education has earned the trust of over 500,000 pet owners in Brisbane, Gold Coast, Sunshine Coast, Melbourne, and Hobart.
Services
Emergency Veterinary Care
Critical Care Monitoring
Diagnostic Imaging
Surgical Theatre Services
Blood Transfusions
Tick Paralysis Treatment
Snake Envenomation Management
Mechanical Ventilation
Endoscopy
Pharmacy Services
Details
- Year established: 2005
Highlights and features
- We have over 30 years of experience in emergency veterinary medicine.
- Our hospitals operate 24/7, including weekends and public holidays.
- We offer six convenient locations across major Australian cities.
- Our team includes specialists in emergency and critical care.
- We provide flexible payment plans and transparent cost estimates.
Services
Emergency Veterinary Care
Our 24/7 emergency veterinary services address urgent medical needs for pets and wildlife. With experienced vets and advanced facilities, we handle trauma, poisoning, and critical illnesses. Clients benefit from immediate care, transparent cost estimates, and seamless follow-up with primary veterinarians.
Critical Care Monitoring
Specialized critical care units provide continuous monitoring for severely ill or post-surgical pets. Our team uses advanced technology to manage conditions like respiratory failure and sepsis. This service ensures timely interventions, improving recovery outcomes for patients requiring intensive support.
Diagnostic Imaging
On-site digital X-ray and ultrasound equipment enable rapid diagnosis of internal injuries and diseases. Quick access to imaging supports timely treatment decisions, reducing wait times for critical cases like fractures or internal bleeding in emergency scenarios.
Blood Transfusions
Our pet blood donor program provides life-saving transfusions for trauma, anemia, or poisoning cases. With a ready supply of blood products, we address urgent needs efficiently, ensuring pets receive critical care without delays often associated with blood shortages.
Tick Paralysis Treatment
Specialized treatment for tick paralysis includes antiserum administration and intensive care for respiratory complications. Our teams expertise in managing this common Australian emergency reduces mortality risks, offering pet owners peace of mind during critical situations.
People
Dr. Rob Webster
Co-Chief Executive Officer
Co-founder of Animal Emergency Service, Dr. Webster specializes in emergency and critical care. With over 30 years of experience, he leads initiatives to advance veterinary emergency medicine standards across Australia.
Dr. Simon Lemin
Director
A co-founder and surgery specialist, Dr. Lemin focuses on improving critical care protocols. His leadership drives partnerships with primary veterinarians to ensure seamless patient referrals and continuity of care.
Dr. Danielle Huston
Clinical Director
Dr. Huston oversees clinical operations, ensuring high standards in emergency treatment. Her expertise in small animal practice enhances the quality of care for complex cases across multiple hospital locations.
Lisa Thurston
Acting Hospital Director
With dual qualifications in veterinary nursing and human resources, Lisa manages hospital operations. Her focus on team development ensures efficient, compassionate care during high-pressure emergency situations.
Dr. Elizabeth Settles
Internal Medicine Specialist
Leading internal medicine services, Dr. Settles combines advanced diagnostics with compassionate care. Her work improves treatment outcomes for chronic and complex conditions in emergency veterinary patients.
Questions
What emergency services are available after hours?
Our hospitals operate 24/7, including weekends and public holidays, providing urgent care for pets and wildlife across six Australian locations.
How can I manage unexpected veterinary costs?
We offer transparent cost estimates, VetPay financing options, and upfront consultation fees to help manage unexpected expenses during emergency visits.
Do you treat wildlife emergencies?
Yes, our emergency services extend to wildlife cases, ensuring urgent medical care for native animals alongside domestic pets.
How are primary veterinarians involved in emergency care?
We refer patients back to their primary vet after treatment, providing detailed reports to ensure continuity of care and collaborative follow-up.
What diagnostic capabilities do you have?
On-site digital X-ray, ultrasound, and in-house lab testing enable rapid diagnosis, supporting timely treatment for critical cases like trauma or poisoning.
Can I visit my pet during hospitalization?
Visits are generally discouraged to prevent stress-induced complications, but our team provides regular updates to keep owners informed throughout their pet’s care.
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