Your Security is Our Business
Expert Security Solutions for Comprehensive Protection
Advanced Lock & Security has been a trusted provider of security solutions throughout Queensland and Australia for over 20 years. We are a team of dedicated professionals with extensive experience in all aspects of security, encompassing access control, CCTV, alarm systems, and locksmith services.
Our Expertise
Our comprehensive services help safeguard both commercial and residential properties. We proudly offer:
Access Control Systems
- Design and installation of tailored access control systems for businesses and residential properties.
- Integration with existing access control systems and card readers.
- Management and maintenance of access control systems.
CCTV Services & Installation
- Comprehensive consultation and planning for your security needs.
- Installation and configuration of both traditional analogue and IP-based CCTV systems.
- Supply of high-quality security cameras and recording devices.
Alarm Systems and Monitoring
- Comprehensive alarm system design and installation.
- Monitoring and maintenance of all major alarm brands.
- Integration with access control systems for comprehensive security.
Locksmith Services
- Emergency lockout assistance.
- Repair, replacement, and installation of a wide range of locks.
- Supply and installation of high-security locks.
Our Approach
We understand that every client has unique security needs. Our team takes the time to thoroughly understand your specific requirements and design a security solution tailored to your property and budget. We are committed to providing:
- Expertise: Our staff are highly skilled and experienced in all aspects of security.
- Professionalism: We maintain the highest standards of workmanship and customer service.
- Cost-effectiveness: We offer competitive rates and transparent pricing.
Customer Service Issues
It seems that the majority of the reviews are quite negative, with multiple customers expressing dissatisfaction with the customer service provided by ASIAL. Common issues include being passed from person to person, long wait times, and unhelpful staff. It appears that the company needs to work on improving its customer service department.
Language Barriers
Some customers have mentioned difficulties communicating with staff due to language barriers. This is particularly concerning for a company that deals with security and safety issues, as clear communication is crucial.
Training and Requirements
One review mentioned that the pre-requisites for a job with ASIAL seem to include cowardice, suggesting that the company may not be hiring the most confident or competent staff.
Positive Feedback
On a more positive note, one customer, Emiliana Estanislao, had a positive experience with ASIAL. She rang to confirm a service provider's membership and received a helpful response from Leonnie, who went out of her way to provide more information about ASIAL's services, including dispute resolution.
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