Your Access | Your Control | Your Way | Since 1974
Since 1974, Masterlock has been a trusted provider of security solutions for businesses and government agencies across Australia. With over four decades of experience, we understand the unique security challenges faced by every industry, and we're dedicated to delivering customised solutions tailored to your needs.
The Company
Masterlock is a family-owned and operated business with a team of experienced security professionals. We are committed to providing our clients with exceptional customer service, and we go above and beyond to ensure the highest level of satisfaction. We are proud of our reputation for reliability, responsiveness, and expertise.
Our Services
We offer a comprehensive range of security services, including:
Access Control
- Master key systems and key management software
- Automated access control systems
- Door and gate hardware installations and repairs
- Panic and emergency hardware installations
Security Systems
- Closed-circuit television (CCTV) systems
- Alarm systems
- Security cameras
- Access control software
Security Audits & Consulting
- Security risk assessments
- Security plan development
- Security audits and reviews
- Training and security awareness programs
Industry-Specific Solutions
- Retail & Hospitality: Secure retail stores, hotels, and restaurants through access control, security systems, and master key solutions.
- Construction & Government: Improve site security, protect government infrastructure, and ensure secure access to sensitive facilities.
- Education: Create safe and secure learning environments for students and staff through access control, security cameras, and emergency response systems.
- Utilities & Energy: Secure remote infrastructure, manage access to critical facilities, and track access for maintenance and operations.
Our Clients
We proudly serve a diverse range of clients across industries, including:
- Major shopping malls
- Commercial and residential buildings
- Educational institutions
- Utilities and energy providers
- Government agencies
- Healthcare facilities
- Construction companies
- Hospitality businesses
Excellent Service and Customer Experience
- The majority of the reviews highlight the exceptional service and customer experience provided by the locksmiths at Safehouse Locksmiths.
- Positive feedback includes praise for the staff's professionalism, knowledge, and friendly demeanor.
- Customers appreciate the quick response times, reasonable charges, and overall satisfaction with the services provided.
Positive Feedback
- Customers praise the staff for their helpfulness, patience, and understanding during stressful situations.
- Many reviewers appreciate the staff's ability to provide effective solutions to their security issues.
- The team's competitive pricing and willingness to assist with complex problems also receive high praise.
Issues with Customer Service
- One reviewer had a negative experience due to a missed appointment and difficulty in contacting the office.
- This situation highlights the importance of maintaining clear communication channels and ensuring timely service delivery.
Areas for Improvement
- To enhance customer satisfaction, the company should prioritize maintaining consistent communication and punctuality.
- Addressing the negative feedback by improving customer service and ensuring all staff are trained in providing excellent customer experience is essential.
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