Business Details
49 Years
experience
Emergency
services
Your Trusted Insurance Partner in Gosford
Established in 1977, our firm brings over four decades of specialized expertise in insurance brokering, operating as a family-owned business committed to personalized client care. Leveraging our position within the Steadfast Groupthe largest insurance broker network in Australasiawe combine local service excellence with national negotiating power to secure tailored risk management solutions. Our team of qualified professionals prioritizes proactive risk assessment, efficient claims resolution, and continuous policy optimization, ensuring clients receive comprehensive coverage from over 150 insurers. With dedicated client managers and a hands-on approach to service delivery, we maintain long-term relationships built on trust, transparency, and demonstrable outcomes in asset protection. 
Services
Business Insurance
Professional Insurance
Personal Insurance
Claims Management
Risk Assessment
Details
- Year established: 1977
Highlights and features
- We offer 42 years of specialized insurance expertise with a family-owned commitment to service
- Our team provides dedicated client management for personalized risk assessment and policy optimization
- We leverage the Steadfast Group's network of 150+ insurers for competitive coverage options
- Our claims specialists ensure prompt resolution with minimal client disruption
- We combine local accessibility with national-scale insurance negotiation capabilities
What people say
Great service with no dramas
Peace-of-mind
Trusted advisor
Problem solving no fuss brokers
Ongoing good quality, caring advice
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to protect companies of all sizes. Our services include risk assessment, policy customization, and claims management for public liability, property damage, and operational risks. With access to over 150 insurers through the Steadfast network, we secure competitive coverage options that align with your business's specific needs while ensuring compliance with industry regulations.
Professional Insurance
Our professional insurance offerings safeguard service providers against claims of negligence or professional errors. We specialize in indemnity coverage for legal, financial, and consulting professionals, including directors' liability and employment practices insurance. Our team conducts industry-specific risk profiling to ensure adequate protection while leveraging our broker network to negotiate optimal policy terms and premium rates.
Personal Insurance
We offer tailored personal insurance solutions covering home, motor, travel, and life insurance needs. Our services include policy comparison, coverage optimization, and premium funding options to suit individual circumstances. We help clients assess appropriate coverage levels for assets while providing ongoing policy management to adapt to changing life circumstances and ensure long-term financial security.
Claims Management
Our dedicated claims team provides end-to-end support for insurance claims processing. We assist with documentation preparation, insurer communication, and dispute resolution while maintaining transparent progress updates. With expertise in handling complex claims for both businesses and individuals, we ensure timely settlements while advocating for clients' interests throughout the claims lifecycle.
Risk Assessment
We conduct comprehensive risk assessments to identify potential threats to businesses and individuals. Our services include evaluating operational vulnerabilities, recommending preventive measures, and developing customized insurance strategies. By combining industry-specific knowledge with our network's resources, we create proactive risk management plans that minimize exposure and enhance long-term business continuity.
People
Andrew Ball
CEO & Managing Director
Qualified insurance broker with over 30 years' experience, specializing in transport and manufacturing sectors. Leads client management and business development while maintaining multi-generational client relationships.
Donna Daley
Senior Account Manager
25+ years in insurance brokering with expertise in transport sector coverage and small business insurance solutions. Known for meticulous attention to detail and client relationship management.
Marisa Ball
Director
Financial controller responsible for premium remittance and corporate financial management. Provides strategic oversight to ensure operational financial integrity and client fund handling compliance.
Robert Hay
Claims Manager
20+ years' insurance industry experience specializing in complex claims resolution. Manages claims processes from lodgement to settlement with strong negotiation skills and client advocacy.
Sharon Solomon
Receptionist/Office Administrator
Handles client communications and administrative operations with over three decades of office management experience. Manages CTP insurance processing and database maintenance.
Questions
What insurance products do you specialize in?
We specialize in business insurance, professional indemnity, personal insurance, and tailored risk management solutions for Australian businesses and individuals.
How do you handle insurance claims?
Our dedicated claims team provides end-to-end support, ensuring prompt resolution through direct negotiation with insurers and regular client updates.
Can you help with under-insured properties?
Yes, we offer a home contents insurance calculator and professional assessment to ensure accurate coverage for all assets.
Do you offer payment plans for insurance premiums?
We provide flexible payment options including monthly instalments through approved premium funding providers.
Why choose a Steadfast network broker?
Our affiliation provides access to 150+ insurers, competitive pricing, and specialized policy options unavailable through independent brokers.