Business Details
45 Years
experience
Trusted Freight & Logistics Solutions in Australia
Wallace International has been a trusted leader in freight and logistics since 1981, delivering comprehensive solutions for international trade. Our expertise spans customs clearance, warehousing, transport, and biosecurity compliance, supported by a national network of offices and a global agency partnership. With over 90 dedicated staff, including 16 licensed customs brokers, we prioritise ethical practices and industry-leading accreditation.Our 40+ years of experience ensure clients receive tailored advice, efficient operations, and seamless cargo handling. We invest in continuous training and technology, maintaining ISO-level standards to guarantee reliability and client satisfaction. As an independently owned Australian company, we focus on building long-term relationships through transparency, innovation, and a commitment to simplifying complex logistics challenges.
Services
Freight Forwarding
Customs Clearance
Warehousing
Biosecurity Handling
Export Documentation
Project Logistics
Transport & Deliveries
Quarantine Services
Dangerous Goods Handling
Trade Consulting
Details
- Year established: 1981
Highlights and features
- We offer 40+ years of specialised expertise in Australian freight and customs compliance.
- Our 90+ staff include 16 licensed customs brokers with biosecurity accreditation.
- We provide end-to-end solutions under one roof, reducing operational complexity.
- Our nationwide fleet and 17,000m storage capacity ensure reliable logistics support.
- We maintain ISO-level standards through continuous staff training and audits.
Associations and certifications
- Biosecurity (Quarantine) accredited
- IATA (International Air Transport Association)
- Accredited Air Cargo Agent (AACA)
- Customs Brokers & Forwarders Council of Australia (CBFCA)
What people say
Fantastic service
Efficient
Prompt responses
Highly recommend
Smoothest customs process
Services
Freight Forwarding
Wallace International manages sea and air freight forwarding through a global network of partners. Our services include shipment monitoring, documentation processing, and consolidation options. We handle containerised, break bulk, and out-of-gauge cargo with competitive rate structures. Our expertise extends to IATA-certified dangerous goods handling and customs-compliant documentation. With 26+ fleet vehicles and strategic warehouse locations, we ensure reliable delivery timelines across Australia and international destinations.
Customs Clearance
Our licensed customs brokers provide end-to-end clearance services at all Australian ports. We specialise in tariff classification, duty drawback applications, and free trade agreement compliance. The team handles biosecurity permits, prohibited goods declarations, and quarantine inspections. With electronic lodgement capabilities and 24/7 client support, we minimise delays while maintaining full regulatory compliance. Our brokers' expertise spans complex industries including mining, pharmaceuticals, and perishable goods.
Warehousing
We operate 17,000m of HACCP-approved storage facilities across Australia. Our temperature-controlled and general-purpose warehouses feature CCTV security and pest management systems. Services include container unpacking, labelling, and inventory management through our WMS platform. The facilities accommodate standard and oversized cargo with dedicated hardstand areas. Our quarantine-accredited staff ensure compliance for agricultural and biosecurity-sensitive goods.
Project Logistics
Our project team handles oversized machinery and event equipment logistics. We coordinate multimodal transport for mining, energy, and entertainment sectors. Services include route planning, permit acquisition, and on-site coordination. The team manages time-critical deliveries for festivals, trade shows, and industrial relocations. With in-house engineering expertise, we develop custom solutions for challenging cargo requirements.
Trade Consulting
We provide strategic advice on tariff concessions, trade agreements, and cost optimisation. Our consultants assist with product classification, landed cost calculations, and compliance frameworks. Services include documentation audits, risk assessments, and customs self-assessment program implementation. We help businesses navigate regulatory changes and develop sustainable import/export processes through regular training sessions.
People
Robert B. Wallace
Managing Director
With over 40 years in the industry, Bob holds an Advanced Diploma in Australian and International Trade Facilitation. He served two terms as CBFCA Chairman and pioneered electronic customs systems integration. His leadership maintains the company's ethical standards and industry innovation.
Brendan Gardiner
General Manager
A licensed customs broker with 39 years' experience, Brendan merged his award-winning brokerage with Wallace in 2006. He represents the company in the Port of Brisbane Landside Logistics Forum and specialises in complex cargo solutions for automotive and marine industries.
Josh Mikkelsen
Projects Manager
With 20+ years in logistics, Josh manages international projects for clients including Boeing and Cirque Du Soleil. He developed the company's event logistics division and specialises in time-critical deliveries for arts and motorsport sectors.
Chris Hinton
National Development Director
A licensed customs broker since 1982, Chris merged his brokerage with Wallace in 2019. He brings expertise in military equipment logistics and international channel development, having worked with Swires and LC Loynes earlier in his career.
Suzy Gusset
NSW State Manager
With 38 years' experience, Suzy oversees NSW operations including a specialised imported foods department. She manages accounting, HR, and facilities while maintaining the company's WISTA membership and client service standards.
Questions
What documentation is required for customs clearance?
We require commercial invoices, packing lists, bills of lading, and specific permits. Our brokers assist with documentation preparation to ensure compliance.
Can you handle oversized machinery shipments?
Yes, our project logistics team specialises in oversized cargo, including route planning, permits, and specialised transport arrangements.
Do you offer warehousing services?
We provide 17,000m² of HACCP-approved storage with temperature control and security features across four Australian cities.
Are you available for urgent freight needs?
Our brokers offer priority support for time-sensitive shipments, though we don't operate 24/7 services.
How do you handle biosecurity compliance?
All our warehouses and brokers maintain current biosecurity accreditation with regular staff retraining every two years.
Can you assist first-time importers?
We provide free initial consultations and workshops to guide new importers through documentation, tariffs, and compliance requirements.
