Who we are
Smart Energy Answers is a leading provider of solar power, battery storage, and energy efficiency solutions across Australia. We're driven by a vision of a sustainable future powered by clean energy, and we're committed to empowering households and businesses to embrace renewable energy while reducing their energy bills.
What we do
We offer a comprehensive range of services, including:
Residential Services
- Smart Solar installations and upgrades
- Smart Battery storage solutions
- EV Charging station installations
- Pool and heating system optimization
- Heat pump care and repair
- Comprehensive home energy assessments
Commercial Services
- Large-scale solar installations for businesses
- Custom energy management plans
- Infrastructure consultation and project development
- Energy reduction audits
- Comprehensive system monitoring and maintenance
Our Approach
We believe in a holistic approach to energy management, considering your unique needs and goals. Our experienced team will work with you to:
- Assess your energy consumption patterns
- Design a customized energy solution
- Install and maintain your systems seamlessly
- Offer ongoing support and guidance
Our Values
At Smart Energy Answers, we stand by these core values:
- Sustainability: We are committed to promoting renewable energy and reducing carbon emissions.
- Transparency: We believe in clear communication and open pricing policies.
- Innovation: We actively embrace new technologies and solutions to maximize efficiency and affordability.
- Customer Focus: We prioritize your needs and provide personalized solutions tailored to your circumstances.
Customer Experience
Smart Energy Answers (SEA) has received an overwhelmingly positive response from its customers, with all reviews except one being 5-star ratings. The majority of customers praise the company's professionalism, excellent customer service, and quality installations.
Transparency and Knowledge
Many customers commend SEA for their transparent approach, taking the time to educate clients on the importance of solar energy and answering questions in detail. They also appreciate the team's expertise, with several customers stating that the sales team is knowledgeable and well-versed in solar energy.
Installation and Follow-up
Installation is a key aspect of SEA's service, with several customers praising the efficiency and quality of the installation process. The team is described as courteous, well-mannered, and systematic, with some customers even mentioning that they cleaned the installation area before leaving.
Customer Support
Customer support is another area where SEA excels, with many customers expressing appreciation for the follow-up service provided by the company. Several customers mention receiving prompt responses to their queries, with some even requesting special assistance from the customer support team.
Areas for Improvement
One customer, Tim Holland, noted that the company's growth has led to a decline in service quality. He felt that what was sold was different from what was delivered, and that the installation was done by subcontractors who were excellent, but not what was initially promised.
Conclusion
Smart Energy Answers has built a reputation for providing professional, transparent, and excellent customer service. With the majority of customers praising their experience, it's clear that SEA has set high standards for itself. While there may be some areas for improvement, the overall consensus is that SEA is a great choice for customers looking for solar energy solutions.
Be the first to review Smart Energy Answers.
Write a Review
