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Born in 1979, Andor Information Technology has proudly served Newcastle and beyond for over four decades. From our humble beginnings in a small CBD office to our current spacious location in New Lambton, Andor has evolved alongside the ever-changing technological landscape.
Driven by a commitment to empower businesses and individuals through technology, Andor offers a comprehensive range of services designed to drive efficiency, enhance productivity, and foster growth. We partner with you every step of the way, ensuring your success in this dynamic digital age.
Our Services
1. Providing Tools for Success
- Cloud Solutions: Securely store and access your data from anywhere, anytime.
- Managed IT Services: Enjoy continuous IT support and proactive problem solving.
- Disaster Recovery: Stay protected from unforeseen disruptions.
- Cloud Desktop & Network Solutions: Enhance collaboration and productivity with seamless technology.
2. Support & Consulting
- Comprehensive technical support tailored to your specific needs.
- Strategic consultations to optimize your IT infrastructure and workflows.
3. Empowering the Workforce
- Training and workshops to enhance your team's tech skills and knowledge.
- Support and guidance on cybersecurity best practices.
Our Philosophy: Customer-Centric Approach
At Andor, we prioritize exceptional customer service. Our team of skilled professionals is dedicated to:
- Understanding your unique business needs.
- Providing tailored solutions that meet your specific requirements.
- Communicating clearly and concisely throughout the process.
- Delivering exceptional value and exceeding expectations.
Experience the Andor Difference
For over 40 years, Andor Information Technology has been a trusted partner for businesses and individuals in Newcastle and beyond. Choose us for:
- Experienced and certified technicians who are experts in their fields.
- Tailored solutions designed to meet your specific needs.
- Proactive communication and constant feedback.
- Flexible engagement models to fit your budget and requirements.
Overcharging and Misleading Practices
The reviews describe a poor experience with a company that offers time-based hours instead of fixed pricing. The reviewer, James A., was overcharged and found himself paying for equipment he didn't even need. He was not happy with the experience and has taken his business elsewhere, warning others to be wary of the company.
Poor Treatment and Lack of Transparency
The reviewer's experience was marked by poor treatment and a lack of transparency. He was not given a clear understanding of what he was paying for, and was left feeling confused and frustrated.
Paying for Unnecessary Equipment
One of the most significant issues was the company's practice of selling unnecessary equipment to customers. James was unaware that he was being sold equipment he didn't need, and only discovered this after the fact. This lack of transparency and honesty is a major red flag for anyone considering doing business with this company.
Final Thoughts
Overall, the reviewer had a very negative experience with the company, citing overcharging, poor treatment, and lack of transparency. It's clear that James will not be returning to this business and is warning others to be cautious.
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