Your Health, Our Priority - Visit us today!
A Comprehensive Healthcare Hub in the Heart of Bayswater
Nestled on the corner of Walter & Beechboro Roads, Amcal Night & Day Pharmacy Bayswater has been a trusted healthcare provider in the community for over 27 years. Led by a team of experienced pharmacists and supported by a dedicated crew, we're committed to delivering personalized healthcare solutions and fostering well-being.
Dedicated to Quality & Care
As a fully accredited pharmacy under the Commonwealth Government's Quality Care Pharmacy Program (QCPP), you can trust us for reliable and compassionate care. Our pharmacists are highly skilled and passionate about providing accurate information and tailored advice on medications, treatments, and various healthcare concerns.
Tailored Services for Every Need
At Amcal Night & Day Pharmacy Bayswater, we offer a comprehensive array of services to cater to your diverse healthcare needs. Some of our offerings include:
Health Screening & Treatment
- urinary tract infection treatment
- COVID-19 vaccinations for adults and children
- influenza vaccinations for individuals above 5 years of age
- sleep apnea screening tests and therapy solutions
Medication Management & Advice
- personalized medication packaging (Webster Pak)
- MedsCheck: a free review of your medications by our pharmacists
- blood pressure and cholesterol testing
- diabetes management support
Convenience & Accessibility
- convenient opening hours, including weekends and public holidays
- ample on-site parking
- next to major medical facilities and healthcare services
- online booking and telehealth consultations available
Additional Services & Support
- passport photo and document certification services
- faxing and photocopying capabilities
- rental of medical equipment like wheelchairs and breast pumps
MedsCheck: Empowering Self-Care
Our exclusive MedsCheck service empowers you to take control of your medication management. Through personalized consultations, our pharmacists can:
- Identify potential issues with your medications
- Provide comprehensive education about your medications
- Optimize your medication effectiveness and safety
- Assist with self-management strategies
Poor Customer Service
Many customers have expressed disappointment with the customer service they received at this pharmacy. Several reviewers have mentioned encountering rude and snappy staff members, which led to a poor experience. Emily H. had a particularly bad experience with a pharmacist lady who shouted at her and then walked away without acknowledgement. Angel Face Rose mentioned that some staff members were "unpleasant and unhelpful" and treated customers with disrespect, which is not acceptable behavior.
Lack of Staff Training
Ryan D. suggested that Ravneet needs to be trained to better serve customers, and Joss Pasifa had a terrible experience due to the pharmacist's bad advice and over-the-counter products that did not work for their condition. This highlights the importance of staff training and customer service skills.
Positive Experiences
However, some customers had positive experiences at the pharmacy. Leoni Phillips and Rusty Phoenix praised the staff for their helpfulness and friendly service. Matt Kelly appreciated the helpful advice he received on a sinus decongestant, and Don Green mentioned that the pharmacy had a good location and staff who went the extra mile to help.
Conclusion
Overall, the customer service at this pharmacy seems to be a mixed bag. While some customers had positive experiences, many others were disappointed with the service they received. It's clear that the pharmacy needs to address the issue of rude and unhelpful staff members to improve customer satisfaction.
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