"Come for a visit, stay for a lifetime" - The Balaclava Hotel motto
Situated on Mulgrave Road, the Balaclava Hotel is your gateway to the stunning coast of Cairns and the wonders of north Queensland. We take pride in being a community hub where families, friends, locals, and visitors gather for various occasions. Whether it's an overdue long lunch, a relaxed catch-up over a drink, a milestone celebration, or a comfortable stay while exploring the region, the Balaclava Hotel is the place to be.
Eat and Drink at the Balaclava Hotel
Our establishment boasts two fantastic venues to satisfy your appetite and quench your thirst. The Graziers Steakhouse and the Sports Bar cater to a wide range of tastes and preferences.
*Graziers Steakhouse: A Cairns Institution*
The Graziers Steakhouse is a renowned dining destination in the Cairns area, known for its perfectly cooked prime steaks and diverse menu options. Our chefs, trained by Graziers, char-grill your chosen cut to perfection, sourced fresh from local producers. We are committed to sustainable and local sourcing, ensuring that the best of north Queensland is served on your plate. Kids are well catered for, with a dedicated play area and a menu filled with their favourite dishes. Join us for lunch from 11:30 am to 2:30 pm and dinner from 5:30 pm to 9 pm daily.
*Sports Bar: The Perfect Place to Catch the Game*
Our Sports Bar is the ultimate destination for sports enthusiasts, featuring comfortable lounge seating and multiple large TV screens broadcasting live sports at all times. Enjoy access to our TAB facilities, never missing a moment of the action. The Sports Bar offers an extensive beverage selection, including a vast range of ice-cold beer on tap, as well as wine, cider, and spirits. Accompany your drink with one of our delicious pub classics, perfect for socialising with friends.
Functions and Events at the Balaclava Hotel
The Balaclava Hotel is a versatile function and event space, catering to both small and large gatherings. Our spaces can accommodate 10 to 60 guests, making us an ideal venue for various occasions such as conferences, birthdays, engagements, and wedding receptions. We can tailor our rooms and event experiences to suit your specific needs, offering cocktail, conferencing, or seated menus. Our dedicated functions coordinator is on hand to help you plan your next event, ensuring a memorable experience for you and your guests.
Stay with Us: Affordable Accommodation in Cairns
Our accommodation is perfect for travellers venturing up the coast, offering a budget-conscious, modern, and comfortable option. Our rooms feature King Koil beds, air conditioning, tea and coffee facilities, and large TVs, ensuring a comfortable stay in Cairns. Located just a short walk from the city centre, our accommodation offers easy access to the Great Barrier Reef and other local attractions.
In conclusion, the Balaclava Hotel is more than just a local favourite; it's a destination that strives to deliver exceptional dining, entertainment, and accommodation experiences. We look forward to serving you and creating unforgettable memories at our establishment.
Customer Experiences at the Restaurant
Positive Feedback
- Many customers praised the excellent service, friendly staff, and great hospitality.
- The food was often described as amazing, delicious, and of great value.
- The atmosphere was noted to be modern and welcoming, with features such as a gaming room and playground.
Negative Feedback
- Some customers were unhappy with the pricing, particularly for smaller portion sizes.
- There were issues with food presentation and quality, including overcooked or underseasoned dishes.
- Technical difficulties with the ordering system and menu access via phone were also reported.
Specific Concerns
- Menu and Ordering Issues
+ No printed menus available, requiring customers to access via phone.
+ Issues with the new Me&U order system.
- Food Quality and Presentation
+ Underwhelming experience with small portion sizes.
+ Food was sometimes overcooked or underseasoned.
+ Discrepancies between advertised and actual dishes.
- Pricing
+ Some customers felt that prices were too high for the quality and quantity of food received.

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