Driving Change for a Better WA
Who we are
The Royal Automobile Club of Western Australia (RAC) has been a trusted partner to Western Australians for over 120 years. As a leading motoring and community-based organization, we exist to enhance the lives of our members by providing essential services, advocating their interests, and making a positive impact on the community.
What we do
Our diverse range of services and initiatives cover every aspect of life in Western Australia. From roadside assistance and car insurance to travel planning and home security, we are committed to making a difference in the lives of our members every day.
Car & Motoring
- Comprehensive car insurance and roadside assistance
- Motor vehicle repairs and servicing
- Motorcycle, caravan, and trailer insurance
- Car-buying service and electric vehicle solutions
Home & Life
- Home insurance, boat insurance, life insurance, and health insurance
- Home security systems and alarm monitoring
- Personal loans and investment options
Travel & Touring
- Holiday park and resort bookings
- Travel deals and insurance
- Car hire and driving holiday packages
- Destination guides and road trip planning
Our commitment
Beyond providing essential services, we are dedicated to driving positive change in Western Australia. We:
- Empower young people: We educate young drivers through road safety programs and scholarships.
- Promote sustainability: We invest in renewable energy initiatives and sustainable practices.
- Support the community: We actively volunteer and provide vital services to those in need.
Our values
- Community: We are proudly Western Australian and are committed to serving our community.
- Integrity: We operate with transparency and accountability.
- Innovation: We continuously seek ways to improve our services and offer our members exceptional value.
- Sustainability: We are dedicated to environmental responsibility and protecting the natural beauty of Western Australia.
Join us today and experience the RAC difference!
Negative Experiences
Many reviewers have had poor experiences with RAC, citing issues with customer service, claims processing, and overall value for money. Some have been left with huge bills for repairs, while others have been found liable for accidents despite having insurance. Reviewers have also reported being treated poorly by RAC staff, who have been dismissive, unhelpful, or evasive.
Insurance Issues
RAC's insurance products have been criticized for being substandard, inflexible, and out of touch with the needs of customers. Reviewers have reported difficulty in getting claims approved, being offered inadequate coverage, and being treated unfairly by RAC employees. This has led to a loss of trust and confidence in the company.
Lack of Transparency
RAC's policies and procedures have been criticized for being unclear and misleading. Reviewers have reported being charged hidden fees, being given inadequate information about their policies, and being subject to overly narrow interpretations of policy terms. This lack of transparency has added to the frustration and distrust felt by reviewers.
Exceptions
However, a few reviewers have reported positive experiences with RAC, particularly with roadside assistance and customer service. These reviewers have praised the quick response times, helpful staff, and comprehensive coverage provided by RAC.
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