Plan your dream holiday with us, and let us take care of the rest!
We're a passionate team of travel experts, driven by the desire to curate unforgettable and personalized travel experiences for every kind of traveller. Whether you're seeking a romantic getaway, a family adventure, or a cultural immersion, we've got the perfect itinerary for you.
Tailor-Made Holidays
We work closely with you to understand your travel preferences, budget, and aspirations to design a holiday that's truly unique and memorable. From city breaks to tropical island escapes, from adventure-packed itineraries to relaxing beach holidays, we'll create a journey that speaks to your heart.
Flight & Hotel Packages
We partner with airlines and hotels worldwide to bring you competitive flights and accommodation options as part of your holiday package. We also offer all-inclusive trips, where flights, accommodation, meals, and activities are taken care of, allowing you to relax and focus on enjoying your holiday.
Destination Expertise
Our team has extensive knowledge of countless destinations around the globe, ensuring you get the most out of your trip. We can provide insider tips on the best restaurants, sights, and experiences in every destination, making your trip truly memorable.
Expert Guidance
We understand the importance of planning and preparation for your trip. Our travel experts can assist you with visa applications, travel insurance, and other practical aspects of your journey.
Why Choose Us?
- Personalised service: We take the time to understand your travel preferences and dreams.
- Competitive prices: We negotiate with suppliers to bring you the best deals on flights, hotels, and activities.
- Unforgettable experiences: We design itineraries that go beyond the tourist trail and offer unique and authentic experiences.
- Transparent communication: We provide clear and detailed information throughout the planning process and keep you updated every step of the way.
Ready to embark on your next adventure?
Contact us today and let us help you plan your perfect holiday - we can't wait to help you create lasting memories!
Problems with Customer Service
Numerous reviews have expressed significant dissatisfaction with the customer service provided by Great Pacific Travels. Reviewers have described the service as "shocking and pathetic", "lousy and rude", and "appallingly bad" Among the complaints are:
- Difficulty in getting in touch with customer service representatives
- Long delays in responding to emails and phone calls
- Unhelpful and unresponsive staff, particularly Andrew, who is mentioned in multiple reviews
- Lack of transparency and inability to provide information on bookings
- Offers of alternative travel options that are unappealing or unrealistic
Trip Cancellations and Refunds
Many reviews have deals with the company's handling of trip cancellations and refunds. Reviewers have reported that the company:
- Has cancelled trips due to COVID-19, but refuses to refund the full amount
- Offers alternative travel options with restrictive use of credit
- Has taken money for trips that were cancelled, but disputes the refunds
- Has failed to provide evidence of cancellation to facilitate claims through travel insurance
Positive Experiences
However, not all reviews are negative. A few reviewers have described positive experiences with the company, including:
- Good communication and responsiveness from travel agents
- Satisfactory services and value for money holidays
- Trust in the company's ability to rebook international holidays when travel restrictions are lifted
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