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Providing Superior Service to Clients

AIG Security is a trusted risk consulting and security company that has been operating in Australia for over 30 years. We specialise in offering turn-key solutions that can be combined or leveraged individually, according to our clients' specific needs and requirements. Our company was founded in 1978 by co-founders who served in the Royal Australian Navy and at a national paper mill, where they identified the security industry's shortcomings first-hand. AIG Security was established with a single thought in mind - "Providing Superior Service to Clients".

At AIG Security, we are committed to delivering high-end results and excellent service to our clients. We pride ourselves on our attention to detail, our thirst for innovation and knowledge, and our unique approach to conflict situations, which is based on martial arts principles. Our staff is trained to manage their reactions and control their emotions, resulting in the best outcomes for our clients.

Our Services

At AIG Security, we specialise in providing security manpower and electronics services, with a range of solutions designed to cater to our clients' specific security risks and requirements. Our services include:

  • Security Guards: We provide experienced and highly trained security guards to ensure the safety and security of your business or event. Whether you need static guards, concierge, or construction security, we have the expertise and resources to meet your needs.
  • Mobile Patrols: Our mobile patrol units provide a visible security presence, with security officers conducting regular checks of your business or property. We also offer business security systems, including alarm installations and monitoring.
  • CCTV Systems: Our comprehensive electronic security solutions include the installation and monitoring of CCTV systems, providing you with peace of mind and ensuring the safety of your business or property.
  • Large Events & Venues: Our team has extensive experience in providing security services for large events and venues, including concerts, mass gatherings, and corporate functions. We provide crowd control, ensuring the safety and security of everyone in attendance.

Our Capabilities

At AIG Security, we have the capabilities of an international security consultant specialist. Our head office is located in suburban Melbourne, with a network of capabilities covering all areas of risk management. We are a privately owned Australian organisation, with multiple subsidiary companies that enable us to provide a comprehensive range of security and risk management services.

Our expertise has been developed through first-hand experience and ongoing industry-specific training. At AIG Security, we are committed to delivering customised and smart security solutions that manage our clients' specific security risks and requirements. We build trust through monitoring and reporting on our performance against tangible results, ensuring that our clients receive the highest quality results and exceptional service.

Our company has a strong focus on health and safety, with OHS/WHS prequalification ensuring that our systems and processes are designed to work safely. Our core values are founded on martial arts principles, where placing high emphasis on self-control when placed in dangerous situations always results in the best outcomes.

At AIG Security, we put our clients at the centre of our business and are dedicated to providing them with smart and customised security solutions. We are the forefront in providing security services Melbourne & Adelaide, including security guards, patrols, and alarm systems.

Reviews
Positive: Some customers have reported positive experiences with AIG, citing friendly staff and reliable services.
Negative: Many customers have reported negative experiences with AIG, citing poor staff performance, poor communication, and questionable business practices.

Company Performance

The company, AIG, has been accused of cutting corners, lying to clients and staff, and exploiting staff while underpaying them, which ultimately affects the quality of their services.

Staff Performance

The security guards have been criticized for their poor performance, including a lack of knowledge and poor communication skills. They have been described as miserable, rude, and incompetent.

Customer Service

Some customers have reported poor treatment by the security guards, including intimidating behavior and a lack of regard for people.

Positive Experiences

A few customers have reported positive experiences with AIG, citing friendly staff, quick response times, and reliable monitoring services.

Company Reputation

AIG has a history of investigations and name changes, which may indicate a pattern of questionable business practices.

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